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Yuval1983
Great Neighbour / Super Voisin

Open ticket status

How can I check my ticket status?

I opened a ticket 4 days ago and still no answer or solution!!!

this is so frustrating...

 

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Accepted Solutions
JoyLuck
Mayor / Maire

Re: Open ticket status


@Yuval1983 wrote:

How can I check my ticket status?

I opened a ticket 4 days ago and still no answer or solution!!!

this is so frustrating...

 


Check envelope icon in top right hand corner for a reply.  Check your inbox. Reply back if there is something there or open a new ticket.

 

Is there something we can assist you with?

View solution in original post


All Replies
JoyLuck
Mayor / Maire

Re: Open ticket status


@Yuval1983 wrote:

How can I check my ticket status?

I opened a ticket 4 days ago and still no answer or solution!!!

this is so frustrating...

 


Check envelope icon in top right hand corner for a reply.  Check your inbox. Reply back if there is something there or open a new ticket.

 

Is there something we can assist you with?

View solution in original post

kb_mv
Mayor / Maire

Re: Open ticket status


@Yuval1983 wrote:

How can I check my ticket status?

I opened a ticket 4 days ago and still no answer or solution!!!

this is so frustrating...

 


@Yuval1983 Very unusual that it has taken this long. Go into your messages, check inbox for reply, then click on "sent", is there a copy of your ticket there? I would resubmit if I were you. Maybe try direct message through link below:


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

darlicious
Mayor / Maire

Re: Open ticket status

@Yuval1983 

If its been four days you need to open a new ticket or send a private message. If you tell us your issue we may be able to solve it if not we can probably speed up the resolution of your issue with the moderators.

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