There are 9 moderators are online at the moment. Let us hope that they will clear some of the support tickets backlog and return to the same day respond.
And all is right in the community again! There just might be a big cuddly bear in @ShawnC13 after all!
I don't see that happening lol
* I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the in the bottom right to create a trouble ticket *
I found the moderator response to be quite timely. But I haven't needed any moderator support in about a month so im assuming things have changed.
I realize this is an old thread but other than starting a new one it's summed up what I want to talk about today which was my moderator response time to my private message. I don't know but it seemed to take an awfully long time...... a whole 11 minutes for them to respond to my request. So anybody complaining that they get crappy service from public mobile I beg to differ I don't think you can even get through to telus and past that dang computer talking lady in 11 minutes to even reach the right Department. Well done public mobile and Well Done moderators thank you!
Wow that is impressive. I've had one response about that quick too but it was quite awhile ago. Thanks for the update its good to know current response times.
I create a ticket on one night after hours and I was expecting my ticket to be serviced next morning. But it was serviced a few hours later(shortly after midnight MT).
I'm finding late night service to be great....I think there are very few requests that can be accomplished without customer imput which is few and far between when the majority of the country is sleeping. So if you are a night owl and you show that you are online then Andu (usually) will jump on your request for something to do.