How do I reach a customer service agent

[adace73]

I don't know how to reach a customer service agent.  Can someone please assist.  Thank you

[darlicious]

@GWillert 

Maybe it's easier for you to send a private message. Since it sounds like you are not a customer yet just include

1. Your name and address.
2. Your order # and the email you used for contact In your message.

"Put not received sim card order" in the subject title. Customer support is replying in minutes in some cases today.

Send a private message...   Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the information listed above.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

 Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

  To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[AE_Collector]

@GWillert 

Yes we are all just customers of PM here… like you. So we cant open a ticket. If you want to see if we can help just provide some more info on the problem but it is always best to start a new topic rather than tagging into an old topic. Maybe an Oracle will split this to a new topic for you.

If you have ordered a SIM in order to start your own account, it can take weeks to receive in the mail. SIM cards can be purchased locally so you can get started right away.

AE_Collector

[Anonymous]

---

@GWillert wrote:

Please open ticket. I have requested service but received no confirmation or SIMs.

---

@GWillert 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[GWillert]

Please open ticket. I have requested service but received no confirmation or SIMs.

[softech]

@computergeek541  not sure if it related with the outage.. but seems like after the outage on Thur, the CS Agent team really replied late. .maybe there are still busy out outage related issue? or huge backlogs from the outage?

[computergeek541]

---

@softech wrote:

PM seems to be replying ticket really slowly last couple days.  Also, they likely won't reply till at least tomorrow.

Maybe you can share your issues and we can try to help.   🙂

---

I contacted them about something 4 days ago, but never got any reply. 

[softech]

PM seems to be replying ticket really slowly last couple days.  Also, they likely won't reply till at least tomorrow.

Maybe you can share your issues and we can try to help.   🙂

[AE_Collector]

Use the private message function by clicking the envelope in the upper right corner. Send a message to CS_Agent.

AE_Collector

[JK8 · Accepted solution]

@adace73 

We might be able to assist you if you post your question here depending on what it is.

Otherwise:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.