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DarianDNewell
Good Citizen / Bon Citoyen

Community rewards brackets?

Hi,

 

Just wondering if community rewards brackets are sorted by (for example) the top 50% of either: all active public customers, all active community members.

 

And can anyone tell me how many posts they've made/what bracket/discount you've fallen under?

 

I want to get idea of savings while I work on my it/customer service.

 

Thanks!


Accepted Solutions
cellphoneuser1
Mayor / Maire

Re: Community rewards brackets?


@DarianDNewell wrote:

Hi,

 

Just wondering if community rewards brackets are sorted by (for example) the top 50% of either: all active public customers, all active community members.

 

And can anyone tell me how many posts they've made/what bracket/discount you've fallen under?

 

I want to get idea of savings while I work on my it/customer service.

 

Thanks!


Nobody knows. It's secret. The rewards are small and the larger rewards take a lot of time. 

View solution in original post


All Replies
DarianDNewell
Good Citizen / Bon Citoyen

Tips on format, professionalism, standard degree of community list comments

Hello,

 

I'm looking for good tips for responding to community posts. I want to know if there's a good format to follow, if there's any standard of help expected, or if I should just learn these as I go along trying to collect rewards?

 

Idk if you can view my previous comments, but feedback would be appreciated!

 

Thanks!

cellphoneuser1
Mayor / Maire

Re: Community rewards brackets?


@DarianDNewell wrote:

Hi,

 

Just wondering if community rewards brackets are sorted by (for example) the top 50% of either: all active public customers, all active community members.

 

And can anyone tell me how many posts they've made/what bracket/discount you've fallen under?

 

I want to get idea of savings while I work on my it/customer service.

 

Thanks!


Nobody knows. It's secret. The rewards are small and the larger rewards take a lot of time. 

View solution in original post

darlicious
Mayor / Maire

Re: Tips on format, professionalism, standard degree of community list comments

@DarianDNewell 

You're doing pretty good so far but keep in mind the community is only as good as the information we provide. So be of 100% certainty if you can  if not indicate so....some answers are black and white while others can be grey area if we are trying to trouble shoot an unusual problem.

 

If you are unsure but pretty sure my go to is the search bar ( or if I have no idea what the answer is....) often putting the same question as the OP or certain key words and hitting go will bring up similar questions/threads. Choose several of them with a solution (green check mark) and when you get the same solution 2 or 3 times that is likely the answer. But check several because although "contact the moderators" is the chosen solution what you are looking for which can sometimes be buried in the thread is the reason for the issue.

 

Which if it is account related does require a moderator but its our purpose in the community to try and solve the issue without the moderators getting involved. So identifying the cause of the issue, explaining how to avoid it in the future helps the OP immensely even if in the end they still have to contact the moderator to fix it now .... the OP learns how to avoid the issue next time thus not needing to contact the moderator.

 

Make that your goal in your answers. Now if only you got community brownie points for having the least amount of "contact the moderators" in your posts/solutions one would really reap the rewards per se..... We are happy to guide you on your journey. Acknowledge a fellow member when they correct you so we know you've learned from your mistake and edit out bad info and add the correct info.

 

If you ever want a private word, ask a question or seek advice I am always happy to communicate privately what you may not want to talk about publicly...... I am always happy help!

cellphoneuser1
Mayor / Maire

Re: Tips on format, professionalism, standard degree of community list comments


@DarianDNewell wrote:

Hello,

 

I'm looking for good tips for responding to community posts. I want to know if there's a good format to follow, if there's any standard of help expected, or if I should just learn these as I go along trying to collect rewards?

 

Idk if you can view my previous comments, but feedback would be appreciated!

 

Thanks!


Just try your best. Try not to post for no reason. Posting more message doesn't always get more rewards. There's a secret formula.

darlicious
Mayor / Maire

Re: Community rewards brackets?

@DarianDNewell 

 The top 50% and top 25% are pretty easy to get....you've probably already achieved top 50% already. The higher badge levels take true dedication and enjoyment from helping others. The top 1% is a full time job so unless you are one of the very few who are able to spend a fair amount of time on their phone and still perform their job like @Jb456  ( who is taking a well deserved break) achieving the top 10% is a well deserved honour and can be heart breaking to be on the bubble between two levels and fall a little short so do it because you like it vs for the rewards. ( One hour of minimum wage is the same as the 2 or 3 members that get a top 1% badge.)

 

The amount of rewardees varies each month depending on participation....from as low as 87 in recent times to as high as 187 so one months contributions could mean no reward or a much higher reward the very next month.  February's contributions ( to be announced in the next week...) are very different from January's ( as in lower...or less.) You can check out the announcements for the monthly top contributors ( look for my post.....wink, wink) or heres a few links that include some relevant stats from months past.....and a few spats to go along with them!

 

https://productioncommunity.publicmobile.ca/t5/Community/Community-Rewards-Allocation/m-p/578760#M83...

 

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Community-Stats/m-p/524238#M110720

 

Keep in mind we also used to have the Bravo Leaderboard but it is no more......

Spoiler
30 day rankings was one of the many stats you could follow.....30 day rankings was one of the many stats you could follow.....
esjliv
Mayor / Maire

Re: Tips on format, professionalism, standard degree of community list comments


@DarianDNewell wrote:

Hello,

 

I'm looking for good tips for responding to community posts. I want to know if there's a good format to follow, if there's any standard of help expected, or if I should just learn these as I go along trying to collect rewards?

 

Idk if you can view my previous comments, but feedback would be appreciated!

 

Thanks!


@DarianDNewell 

Check out this post for "Community Terms of Service":

https://productioncommunity.publicmobile.ca/t5/Announcements/Community-Terms-of-Service-amp-New-Comm...

 

Spend time reading posts, asking questions and answering when you know you can help and you will likely be rewarded!!

 

There is no set /written limit to how much time, bravos, answers, questions you need to be involved in to receive community rewards

 

Additionally, you could contribute for one 30 day period, get rewarded; then the next 30 day period it resets, so you would need to continue to contribute for any rewards to be given on a continuous basis.

But if you take a break, no worries, just come back when you can!

HALIMACS
Mayor / Maire

Re: Community rewards brackets?


@DarianDNewell wrote:

Hi,

 

Just wondering if community rewards brackets are sorted by (for example) the top 50% of either: all active public customers, all active community members.

 

And can anyone tell me how many posts they've made/what bracket/discount you've fallen under?

 

I want to get idea of savings while I work on my it/customer service.

 

Thanks!


Great question, @DarianDNewell 

 

I believe the Monthly top contributors is based on the numbers of people who fall within that percentile of active Community users in any given month (vs the total number of active customers with service).   The reason I think this is the numbers of users within each category somewhat varies each month, with high usage months (November - January) having higher numbers of folks in the individual percentile categories.

 

If the percentile were based on total active customers, it would stand to reason the numbers within each percentile would continue to rise month over month. (but it doesn't)

 

 

Re your question on wondering what others 'stats' are, including what badges they've earned, there's an easy way to find out.  When surfing the Community, just hover your pointer over their username, and their stats will pop out like yours below (give it a try!!!):

 

HALIMACS_0-1614777715056.png

 

 

HALIMACS
Mayor / Maire

Re: Tips on format, professionalism, standard degree of community list comments

@DarianDNewell 

 

Everyone develops their own style, and rightfully they should.   If we all responded the same way, we wouldn't be able to help the various approaches and thought-processes of those asking for assistance on this Community.

 

You'll develop your own style - stick with it, whatever works for you.

 

Basically, when responding, best to direct responses to an individual by using the @ button on your keyboard to select the user from a dropdown list to whom the response is directed.   This way, that individual user get's notified in the notification thread (the little bell icon on top right) that a post mentioned them in a reply.  

 

If you want to reply with the user's post contained within the reply, (and if you're NOT on a mobile device), click the 3 little dots above, then click the quote symbol.  

gpixel4
Mayor / Maire

Re: Tips on format, professionalism, standard degree of community list comments

Additionally, you could contribute for one 30 day period, get rewarded; then the next 30 day period it resets, so you would need to continue to contribute for any rewards to be given on a continuous basis.

 

the contribution doesn't reset each 30 days(its actually based off monthly). there are ways to observe this, especially with an MIA top contributor

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