"Moderator" Term Change Survey

[z10user4]

 @softech : The problem with that is that then you would have people trying to jump the queue when they don't actually have a fraudulent matter. Although they might think the 2-step add-on process is fraudulent 🙂

[softech]

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@z10user4 wrote:

 @softech : The problem with that is that then you would have people trying to jump the queue when they don't actually have a fraudulent matter. Although they might think the 2-step add-on process is fraudulent 🙂

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i guess they need either live person or AI to filter out valid cases as high priority tickets, those whole try to jump will push back to the back of the queue .. LoL

[XionBunny]

I filled out the survey, thanks for letting us help out, always glad to help make this community and service better for everyone.

[dabr]

@Vivian_Y   Nice to hear PM is considering replacing the term Moderator with something that is more familiar from a customer's perspective and is long overdue and welcome news.

I'm hoping PM keeps it simple and goes with most commonly known used terms for customer support, i.e. Customer Support Representative (PM CSR) and also replacing Moderator_Team with PM Customer Support Team (PMCS_TEAM).

[Korth]

"Customer Support Team" seems okay. Generic. But informative.

On a related note ... "Oracle" could also be renamed to something less confusing, more descriptive. Perhaps "Community Leader" or somesuch.

[kb_mv]

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@Korth wrote:

"Customer Support Team" seems okay. Generic. But informative.

On a related note ... "Oracle" could also be renamed to something less confusing, more descriptive. Perhaps "Community Leader" or somesuch.

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@Korth I don't find "Oracle" confusing. They are "a person with great wisdom" Plus it isn't like it's ever used for anything. No one writes you need to contact an Oracle.

My 2 Cents

[Korth]

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@kb_mv wrote:

My 2 Cents

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Pennies are gone. Call it 3 cents and we can round it up to a nickel. 😀

[kb_mv]

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@Korth wrote:

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@kb_mv wrote:

My 2 Cents

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Pennies are gone. Call it 3 cents and we can round it up to a nickel. 😀

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@Korth Or we could round down to free lol.

[AE_Collector]

I have to agree with most I have read here...

In my world:

-Our Oracles are Moderators.

-Our Moderators are Customer Service Reps or Agents.

There is much confusion with people coming on here and posting all sorts of info that they shouldn’t be posting as they think they are only talking to a company representative. Not that title changes would correct that but it would be a small step in the right direction.

AE_Collector

[AE_Collector]

Oh and the survey? I cant get past a pop up asking me to “Log In” even though I see nowhere to log in to nor do I know what I am being asked to Log in to. And I cant back out of it, I had to close the page and come back in to the Community again. I am on an iPad.

AE_Collector