especially for new costumers, a tittle with with the word "costumer" in it would be good.
Is there a reason why this thread isnt pinned on the landing page? Not very many members peruse the announcements board as they are expected to be up for a couple of days on the landing page at least before being moved to only appear in the anouncement board. I don't think you will get much of a response being buried among all the expired announcements.
I am new to PM and have done the survey 😃 glad to see different names out there and asking customers how they feel about it.
Hi @Vivian_Y thank you for including all customers in the survey. I had voiced out my opinion about the term "moderator" in the past. In most public forums, this is a misnomer. Moderators are volunteers are oversee the forums and that is not what the moderators here do.
I chose Customer Support Agent. But why agent? When I hear agent, I think of James Bond 007. lol So I suggested Customer Support Representative or Customer Service Rep, CSR, because that's what they are, really.
Heeding the advice of KISS (Keep it simple 😊), the term Support or PM Support would be adequately short and representative of the service they provide.
@Vivian_Y Thank you for inviting the comments.
Also, with SIM-jacked seems to be an issue lately, I really think Moderator should reply them as quickly as they can.. i see so many posts about they opened tickets long time and no one reply.
back to my point here. I am seeing so many topic about being charged twice lately. Today, I even see one got charged for $7000+ from so many $150 transactions on the same day
I think the Chat bot should have a option about "Payment Dispute" and "Possible Security breach" and live person would read this ticket first and action if valid, action within a more reasonable time like 2-4 hours.
(I hope the mod or Oracle would read this and push the suggestion up)