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Re: "Moderator" Term Change Survey


@CFPartDeux wrote:

Generally speaking, pretty much any other forum, when using the term "Moderator", is USUALLY talking about what the Oracles currently do. The job that the current Moderators do is generally accepted to be something like, Customer Service Rep., or similar.


I think that is also means that the term "moderator" can never be used here again to ever refer to anything else. Doing so would cause more confusion.

 

 

@Vivian_Y  

I'm not certain the main concern is what the current moderators will be referred to as, but that it might be more important for customers to know that they are talking to employees or authorized agents of Public Mobile. I also don't believe that the actual username matters as much. I would also suggest keeping the Moderator_Team username but as well as changing the "MOD" designation to "PM/Public Mobile". The new username should have that designation as well, as well as the moderators' individual accounts.  As for the official title of the current moderators, anything such as customer care, customer service, or official Public Mobile representitive should be fine.

mimmo
Oracle

Re: "Moderator" Term Change Survey

@computergeek541  got to disagree with you on this one. Moderator_team should be mothballed or maybe phased out and a new term should be created ie pm_csr , pm-cst support_team etc...  Something that is clear and consise.

Re: "Moderator" Term Change Survey


@mimmo wrote:

@computergeek541  got to disagree with you on this one. Moderator_team should be mothballed or maybe phased out and a new term should be created ie pm_csr , pm-cst support_team etc...  Something that is clear and consise.


The reason that I say that it would need to be kept would be in a case a member does end up sending a message to Moderator_Team after a new customer service username has been created. I know that the Moderator_Team can have that account's private messaging function disabled, but tha the very least, the account would need to still be kept if not for anything else, but to prevent someone else from signing up using that name.

LurganIeUk
Mayor / Maire

Re: "Moderator" Term Change Survey

YES I did the survey!!!

 

 

darlicious
Mayor / Maire

Re: "Moderator" Term Change Survey

I suggested Customer Support Team Member - Assistant or Customer Assistant (CA)

esjliv
Mayor / Maire

Re: "Moderator" Term Change Survey

Customer Service Agent (CSA).

 

Then CSA can be added after the names of the now know as Moderators, which currently say "MOD"

like 3 shown below:

esjliv_0-1611019165613.png

😊

 

Jb456
Mayor / Maire

Re: "Moderator" Term Change Survey

I suggested PMSupport 

 

Edit  just realized PMS 🤣 guess that won't work lmao

 

 

z10user4
Mayor / Maire

Re: "Moderator" Term Change Survey

 @Vivian_Y :

I object to all this Google-ing Telus has been doing. Your home services email servers are all being shut down and handed over to Google. This form assumes being able to log in using a Google account. I'm not logging in. So here are my thoughts.

 

You're kinda cross mixing the language. The question is the singular term Moderator. You have a Moderator_Team made up of Moderators. You then list a couple team variations. So which one? I'll go singular. Customer Support Agent. Then you can team (pluralize) them as Customer Support Team to go along with that.

 

But I suppose none of this will count because it wasn't filled in on the form. Oh well.

darlicious
Mayor / Maire

Re: "Moderator" Term Change Survey

@z10user4 

I am not understanding this....I went straight to the form. No sign in. You are getting something different?

HALIMACS
Mayor / Maire

Re: "Moderator" Term Change Survey

I got your back, @z10user4 

 

I had responded earlier with Customer Support Agent for my choice as title.

 

There was a section below for comment in which I added, "Collectively they could be referred to as the Customer Support Team"

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