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Your Public Mobile experience just got an upgrade.

Public Mobile
Public Mobile

Hey Community, 


We have a big announcement to share with you! 


Starting July 13, Public Mobile is going 100% digital, with all new activations and devices taking place exclusively online. New customers can join Public Mobile on the go, from anywhere, without setting foot into a store.


To officially mark the start of a new & improved Public Mobile experience, we’re announcing two exciting new features launching today:


Browse up to 30x faster with new 4G-speed plans. 

Now, you can get up to 30x faster speeds with Public Mobile’s new 4G-speed plans, when compared to existing 3G-speed plans. These new plans provide new and existing customers with a wider range of included data and speeds to choose from, depending on their needs. 


Introducing the new My Account: A modernized, mobile-first self-serve experience.

Redesigned from the ground up, our refreshed self-serve portal provides you with easy account-management at your fingertips without the need for in-person support. Plus, it features an all new intuitive mobile-friendly design to make all account management a breeze. 


Along with these new features, as many of you know, we recently launched our new rewards program Public Points earlier this year, where you can earn and redeem rewards with ultimate flexibility. We also redesigned our Community Forum to give our customers the ability to find solutions faster, with 24/7 access to online support. 


Expect to see many more exciting enhancements as we continue on our journey of putting the power of mobility in the hands of Canadians. To celebrate these exciting launches, we will be giving new subscribers 3x the points-back for their first 12 months, for a limited time on eligible purchase, through our Public Points™ Rewards program.


Important Details:

  • You will still be able to purchase SIM cards from TELUS & Koodo corporate stores. Find a store near you using our store locator.  
  • Vouchers will still be available for purchase in the same locations as before. Visit our vouchers page to access our list of voucher purchase locations.  


For more information on these exciting new changes, please visit or our FAQs on these changes. 


        - Public Mobile Team

277 REPLIES 277

@computergeek541 wrote:



On RFD, customers and potential new customers are very much disliking the new plans as being overpriced.


Agree the pricing could be better.  It is a bit cheaper than the Koodo prepaid plans.  At least, you get more data at the same price points.  Just offers more choices for existing and new customers.  

Deputy Mayor / Adjoint au Maire

These plans are a ripoff. 


Where is VoLTE and E-sim ?


Ive moved all my accounts with data away from PM. I downgraded mine and now use data with another provider 

Mayor / Maire

@J_PM   With PM going 100% digital, can you look into the shipping or ordering SIM online as well?  While some people could receive SIM card within 3 days, but we heard more stories about receiving them in 3 weeks.   It is a critical part in activation and I surely believe you don't want your potential new subscribers to have such an awful first experience with PM.  

Model Citizen / Citoyen Modèle

The data buckets are too small for the added speed to be honest. I just think there’s a misbalance in the plan makeup. What good is faster data if you just run out faster.

Deputy Mayor / Adjoint au Maire

I agree, however the 4 and 6 GB plans aren't too bad but the jump from $45 to $55 doesn't make sense since it adds only 2GB extra for $10?



On RFD, customers and potential new customers are very much disliking the new plans as being overpriced.



Some customers will dislike having the retail experience removed. Public mobile has returned to its beginning when everything was done online. 

Most customers should like the significant improvements in My account and the introduction of LTE plans.