We’ve heard that some of you have received spam in your Private Message folder on the Community. The team has put great effort into filtering out spam messages, but in the case you do receive one, here’s what to do:
1. DO NOT click on any links within the message
2. Report the message
3. Delete the message
Note that you do not need to submit a ticket. Our Moderator team will be taking immediate action and banning users sending the spam messages upon reporting.
Your safety and security is top priority for us. We are investigating additional ways to help limit these instances. Please help us by staying vigilant and reporting any suspicious activity on the Community.
- The Public Mobile Team
Just received notification of a contest for a Iphone12 using the PM private messaging , via email.
Yeah right ! LoL
Of course came here to chk message, instead of cliking on any links within the notification regards the offer to enter.
Also reviewed the report process made earlier on this thread !
Message originated from a dimple*** and according to their activity counter has never posted on the forum.
Deleted both the message within email account and here.
@dougc got the same message from a different user. This is the first time I've ever seen PM have this problem. Been with PM for a bit over 4 years now. Guess this is what happens when you grow, hackers and the like are more interested, lol.
Me too, going into 5 years and never got a spam pm until today. I guess Public Mobile has to change the authorizations non Public Mobile customers get.
I wouldn’t think that simply not having access to the ability to send/receive Private Messages if not a PM customer would still be reasonable. Potential customers can ask any questions in the topics rather than having a real need for Private Message ability. The biggest problem implementing that would be PM doing the work to identify actual PM customers to automatically bump them up to the higher level here once they have activated a cell plan. The way a customer ceased to be a customer here would need consideration as well. A renewal failure makes one no longer a customer so if their Private Message access also quit working instantly things quickly get even worse.
There would be a small inconvenience of not being able to privately send a referral code to someone asking for one but it would also eliminate potential new customers asking a question in the Community then being bombarded with referral codes to their inbox.
DID YOU TRY TO ENTER FOR THE GIVE AWAY?
If you did not read the give away message correctly and entered your PM Account ID and PW instead of the PM Community account login info. The spammer may have access to your account.
If you did this I would recommend changing your password immediately. One can't be too careful these days.