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We’ve made some exciting updates to Self Serve

Jeremy_M
Retraité / Retired
Retraité / Retired

Hey Community,

 

We’ve made some exciting updates to Self Serve, including a full make-over! We’re hoping you’ll agree that along with loving our new look and feel, you’ll also find our new Self Serve easier to navigate, making it a much better experience overall.

 

So log in to Self Serve https://selfserve.publicmobile.ca/, check it out and comment with your feedback. Let us know if you experience any issues so we can make the necessary adjustments.

 

Your Public Mobile Team!

173 REPLIES 173

imm1304
Retired Oracle / Oracle Retraité

Hey,  I was looking forward to giving some feedback.  

 

Initially, load times were slow but all pages eventually loaded for me. 

 

However, since I am free today and sat down to test everything in self-serve, I am unable to sign in.  It says "Login attempt failed".  Until yesterday, the page loaded slow but I had access.  Today, the My Account page loads quickly but can't sign in.  

 

I have no pending tasks to complete in my self serve for another month.  So, I will just wait and see if tonight's maintenance will restore my access.  

Jeremy_M
Retraité / Retired
Retraité / Retired

Hey @imm1304

 

Thanks for sharing your experience with us. The latency issues we are experiencing is definitely a drag and causing issues with Self Serve. I don't want to sound like a broken record - But all hands are on deck to get this issue fixed.

imm1304
Retired Oracle / Oracle Retraité

I understand @Jeremy_M, no worries.. will wait and watch ... I have full confidence in you guys, I am sure this will get fixed.  

Providing that PM can isolate the issue, I am confident PM will correct the issue at hand

hitomi
Good Citizen / Bon Citoyen

Hi all,

 

I'm signing up to PM. After going through all the steps and putting in all my information and clicking "Activate" at the very end, I wait... and am redirected to a 404 page.

 

What now? I have not received a confirmation email about signing up. Should I go through the sign up process again?

@hitomi, go ahead and attempt to go through the activation process again. If your SIM card shows as invalid, it means the earlier activation attempt went through partially. In that case, please click on the "Contact Us" link in the footer below to send a webmail to PM customer support. They will resolve your issue in 48 hours - and if they're unable to, we'll have a community manager here escalate your complaint.

hitomi
Good Citizen / Bon Citoyen

^ Thanks for your reply. I really hope it won't come to an invalid SIM 🙂

 

Will try again and update here with my results.

@hitomi Just to clarify, if a second activation attempt on the same SIM card results in the SIM # being shown as "invalid", that simply implies that the earlier activation attempt did in fact go through partially. Not entirely a bad thing - and it certainly doesn't mean that you'll need to get a new SIM.

hitomi
Good Citizen / Bon Citoyen

Hooray! Second time worked perfectly. Now I'll just have to sit tight and hope everything goes smoothly.

 

Thanks for your clarification re: possible invalid SIM card. Either way, I'm glad to have avoided any further trouble.