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We’re expanding our Oracle team!

Melinda_H
Customer Support Agent

Hey Community,

 

We have some exciting news to share - we're looking to grow our Oracle program!

 

As Public Mobile continues to grow and expand, we're hoping to do the same with our Oracle program; not only are we looking for new and exciting opportunities for Oracles to get more involved with the Community and with Public Mobile, we are also looking to expand our Oracle team. 

 

We're looking to add passionate, knowledgeable Oracles to the team, and we would especially love to add diversity and representation from those that are bilingual French speakers, so we can better support our Community. 

 

The Oracle program is designed to recognize our most active and helpful Community members who are passionate and knowledgeable about all things Public Mobile, enjoy helping others, and are interested in providing feedback & participating in ideation with Public Mobile.

 

This time around, we'll be trying something new and will be using an application process to allow all who are interested to apply should you meet the criteria below:

 

Who we're looking for:

  • Friendly, welcoming, positive individuals that want to make the Community a better place & help others
  • An active member of the Community for the past 12 months (you should be a top 25% contributor or higher for roughly 9 of the last 12 months)
  • Someone who is able to take on a minimum commitment of 1 year to the Oracle program
  • Individuals who want to be representatives of the Public Mobile Community, and who maintain and uphold our Community guidelines


Our expectations of Oracles:

Oracles are expected to be an active, involved member of the Community, and will be responsible for:

  • Providing Community support such as answering questions and helping other members
  • Maintaining the Community by keeping it organized
  • Providing feedback & participating in beta testing and research sessions with Public Mobile 


What’s in it for you:

  • Being the first to know about official Public Mobile news
  • Sneak-peeks at new Public Mobile projects and initiatives
  • Opportunities to provide feedback and weigh in on upcoming Public Mobile projects
  • Events with the Public Mobile team
  • Occasional Public Mobile swag
  • Oracle Community badge 
  • Unique Community privileges 
  • And last, but not least, a $20 Community Reward every 30 days!

  

Does the above sound like something you'd be interested in? If so, we'd love to hear from you via our application form here; please apply by Thursday December 3rd. We will be reaching out to the successful candidates later in the month to chat about next steps! 

 

- Public Mobile Community Team

227 REPLIES 227


@Jb456 wrote:

 Rosie did have a valid point tho. What are Oracle's tasks? I've asked that in April as well and basically seems like do whatever they want and collect a free $20. 

 


This is from the original post in this thread.

ShawnC13_0-1606446313719.png

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

@ShawnC13  Shawn (not shawny boy) I apologize.

 

  • Maintaining the community and keeping it organized

Hmm

Editing personal info🤔

Merging duplicate posts🤔

Making solutions 🤔

 


@Jb456 wrote:

@ShawnC13  Shawn (not shawny boy) I apologize.

 

  • Maintaining the community and keeping it organized

Hmm

Editing personal info🤔

Merging duplicate posts🤔

Making solutions 🤔

 


Correct, when I see it I can do something about it.  If I am tagged and not able to make it to the forum like if I am at work or something I am not required to respond.  There are people that are able to spend more time on here than I and have got most if not all taken care of when I do get on.  This is why PM feels like adding more as well just to have more available people to take care of these items.  One thing I will say I haven't done much of is mark solutions, I hope that people will come back and mark their own as the community does send out reminder emails to see if the person has found their answer.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *


@ShawnC13 wrote:

@Jb456 wrote:

 Rosie did have a valid point tho. What are Oracle's tasks? I've asked that in April as well and basically seems like do whatever they want and collect a free $20. 

 


This is from the original post in this thread.

ShawnC13_0-1606446313719.png

 


This is a significant change to the way the role of Oracles is described. When I was asked to join the ranks, none of this was stated in the private message from Public Mobile to me. I was told that would have the option/ability to participate in sessions and there was mention of continuing to be active member, but there was zero mention of forum organization, and it wasn't until after I stepped down that I was asked if I would like to maintain those abilities to help keep the site organized. However, this wording in this annoucement kind of makes these actions to be obligations.


@computergeek541 wrote:

@ShawnC13 wrote:

@Jb456 wrote:

 Rosie did have a valid point tho. What are Oracle's tasks? I've asked that in April as well and basically seems like do whatever they want and collect a free $20. 

 


This is from the original post in this thread.

ShawnC13_0-1606446313719.png

 


This is a significant change to the way the role of Oracles is described. When I was asked to join the ranks, none of this was stated in the private message from Public Mobile to me. I was told that would have the option/ability to participate in sessions and there was mention of continuing to be active member, but there was zero mention of forum organization, and it wasn't until after I stepped down that I was asked if I would like to maintain those abilities to help keep the site orgnized. However, this wording in this annoucement kind of makes these actions to be obligations.


Yes since Melinda took over as Oracle Lead there have been some sessions working on the Oracle Program on our connects.  There is more that I am sure would be supplied to the people being considered for the positions

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

@ShawnC13  Yes Shawn. Everyone is busy and everyone appreciates when you guys are online. If you're out or at work and not able to do a "task" (which you're not required to do but have those special privileges to do so) that is completely understandable.

 

What I am trying to say is that there has been many occasions where I see certain Oracle's posting on numerous threads for an hour while that whole time there is a thread sitting there that's a duplicate thread and they have been tagged to merge (yes I know some judge a duplicate thread differently) but when it's almost or same title and same topic it's clearly a duplicate they should be doing the task instead of leaving it for another Oracle. You kind of have to do some work to earn that free $20 or why even be an oracle?

 

You have one team member that has like 80 posts since beginning of October many posts on same topic. 

 

Must be nice to collect a free $20 for 80 posts. Same as the last time when a few Oracle's were removed. One collected a free $20 for like 4/5 months without even being on the forums.

 

So really before anything I think the current ones should be reviewed. PM wants coast to coast Oracle's as they expand for support. Well maybe they would have support if they cleaned up a bit on the current Oracle's.

 

They want applicants to have a certain criteria than current Oracle's should have a certain criteria to maintain their status as well. It's only fair.

After reading thru this thread I wouldn't be surprised if there were exactly zero (0) applications.


@Jb456 wrote:

@ShawnC13  Yes Shawn. Everyone is busy and everyone appreciates when you guys are online. If you're out or at work and not able to do a "task" (which you're not required to do but have those special privileges to do so) that is completely understandable.

 

What I am trying to say is that there has been many occasions where I see certain Oracle's posting on numerous threads for an hour while that whole time there is a thread sitting there that's a duplicate thread and they have been tagged to merge (yes I know some judge a duplicate thread differently) but when it's almost or same title and same topic it's clearly a duplicate they should be doing the task instead of leaving it for another Oracle. You kind of have to do some work to earn that free $20 or why even be an oracle?

 

You have one team member that has like 80 posts since beginning of October many posts on same topic. 

 

Must be nice to collect a free $20 for 80 posts. Same as the last time when a few Oracle's were removed. One collected a free $20 for like 4/5 months without even being on the forums.

 

So really before anything I think the current ones should be reviewed. PM wants coast to coast Oracle's as they expand for support. Well maybe they would have support if they cleaned up a bit on the current Oracle's.

 

They want applicants to have a certain criteria than current Oracle's should have a certain criteria to maintain their status as well. It's only fair.


oh wow!  @Jb456  speak my language. I agree... it's only fair 

 

old woman with sign.jpg

@ShawnC13  And I don't need to remind you of April's episode when an Oracle used their Oracle privileges in the lounge no less on their own thread but can't do it on normal posts.

 

Stay safe!

Replies in Red


@Jb456 wrote:

@ShawnC13  Yes Shawn. Everyone is busy and everyone appreciates when you guys are online. If you're out or at work and not able to do a "task" (which you're not required to do but have those special privileges to do so) that is completely understandable.

 

What I am trying to say is that there has been many occasions where I see certain Oracle's posting on numerous threads for an hour while that whole time there is a thread sitting there that's a duplicate thread and they have been tagged to merge (yes I know some judge a duplicate thread differently) but when it's almost or same title and same topic it's clearly a duplicate they should be doing the task instead of leaving it for another Oracle. You kind of have to do some work to earn that free $20 or why even be an oracle? There is plenty of time put in by the Oracles that isn't seen in the Community.  The whole Oracle area is threads back and forth between PM and the Oracles on all sorts of different topics, there are conference calls/google meets meetings.  So I wouldn't say it is a free $20

 

You have one team member that has like 80 posts since beginning of October many posts on same topic. I am not sure if I have 80 posts in the main community since the beginning of October, and everyones situation is different, could be working 2 jobs or shift work or school and work but still contribute when they can.

 

Must be nice to collect a free $20 for 80 posts. Same as the last time when a few Oracle's were removed. One collected a free $20 for like 4/5 months without even being on the forums. I won't go into particulars but those Oracles retired and did you know that one of the Oracles made their intentions very clear about stepping down to PM probably 5/6 months before they were removed

 

So really before anything I think the current ones should be reviewed. PM wants coast to coast Oracle's as they expand for support. Well maybe they would have support if they cleaned up a bit on the current Oracle's. 

 

They want applicants to have a certain criteria than current Oracle's should have a certain criteria to maintain their status as well. It's only fair.  Now that there is a Lead dedicated to the Oracle Program that is what we have been working on with them over the past little while


 

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *