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chrischessid
Great Neighbour / Super Voisin

Re: We need your feedback: How do we make 90-day plans easier to understand?

3 or 4  look good.  Don't understand the confusion since all carriers have options for numerous months too.

Rabbi
Model Citizen / Citoyen Modèle

Re: We need your feedback: How do we make 90-day plans easier to understand?


@rwboyd wrote:

Of these 4 options #3 seems the best.. 

 

Personally I think another option would be better:
Remove the 30 or 90 day buttons at the top.. 3 columns to pick Call / Txt / Data choices then have this at the bottom of the calculator:


Option #5Option #5

 

 

 


i think that will be the best but more detals (like: if you pay at 30 days subtotal)

SD08
Retired Oracle / Oracle Retraité

Re: We need your feedback: How do we make 90-day plans easier to understand?


@Brooke_C wrote:

OPTION 2

Public Mobile - 90-Day Subtotal Banner_DESIGN_v3-option2_Mar7-01.png


@Brooke_C

I think option #2 is the best of the choices, because it states clearly that the $105 is paid up front for the 90 days.  People can do the easy math themselves to determine the 30-day cost, so that detail can be left out or stated after the $105.  I recommend you don't use the word "about" when the exact cost is easily calculable, or customers might wonder if there are other hidden fees they need to worry about.  And whatever you do, please don't factor the autopay reward into the main sticker price as has been done with most plans advertised on your front page.   That could lead to more confusion, and not everyone likes or can use autopay.

kav2001c
Mayor / Maire

Re: We need your feedback: How do we make 90-day plans easier to understand?

@Brooke_C

One other suggestion to take back to marketing

STOP including autopay rewards 

 

It confuses people when you say "$30 per month autopay included"

Just write $32 if it actually costs $32

 

 

brent_liza
Model Citizen / Citoyen Modèle

Re: We need your feedback: How do we make 90-day plans easier to understand?

I like option 2. When I was signing up today. I was a little confused about the verbiage so I did only one month. What is the benefit of 3 months? I see that the plan costs the same for 30 days vs 90 days. 

srlawren
Retired Oracle / Oracle Retraité

Re: We need your feedback: How do we make 90-day plans easier to understand?


@brent_liza wrote:

What is the benefit of 3 months? I see that the plan costs the same for 30 days vs 90 days. 


 

@brent_liza yeah, that only started today.  Up until then, it was a little cheaper on a per-30-day-basis to get the equivalent 90 day plan.  There are two possible remaining advantages (which could also be disadvantages depending on your circumstances):

 

1) Assuming you have the same overall amount of data (e.g. 500MB for a 30 day plan or 1.5GB for a 90 day plan), you have more flexibility about when you use that data in a 90 day plan.  With the 30 day plan, if you burn through your (in this example) 500MB of data in the first two weeks (for example), you're left with either living without data until you renewal, buying a pricey data add-on, or paying for an early renewal.  With the 90 day equivalent plan, assuming you notice it in time, you can adjust your usage for the remaining approx 8 weeks, using it more sparingly.  Things like that.  As I say, this could be a negative if you don't keep an eye on things, if you manage to burn through your 90 days worth in say 3 or 4 weeks.  

 

2) Less frequent payments.  Again, this can be a pro or con depending on your fiscal situation, whether you carry a balance on your credit card, etc.  If you're on AutoPay and not running a tight budget, either is about as convenient as each other.  If you pay manually, you only have to pay 1/3 as often with the 90 day plans, so it's less hassle.  If you're usually near your credit card limit, the smaller but more frequent payments on a 30 day plan may be more beneficial.  It's all a bit relative and individual, really.


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featherland
Good Citizen / Bon Citoyen

Re: We need your feedback: How do we make 90-day plans easier to understand?

Hi All,

Option #3 looks good. It tells us how much we would pay for a total of 90 days and then it breaks down to say that is about 35 a month. Clean and neat. Also I agree with one says having 1 month and 3 months instead of 30 day plan and 90 day plan respectively. It just sounds better. Isn't it what we always say: how much do you pay monthly?

 

U2dave67
Great Neighbour / Super Voisin

Re: We need your feedback: How do we make 90-day plans easier to understand?

I pay for 9gb over 3 months....I end up using only 7.5 gb. ...I should get the 1.5 added to my next 3 months....I paid for it....now it's gone.....please fix this.

srlawren
Retired Oracle / Oracle Retraité

Re: We need your feedback: How do we make 90-day plans easier to understand?

@U2dave67 No, that's not a plan feature at Public Mobile.  You paid for it and you're welcome ot use it all up, every byte of it, but it was to be within the 90 day cycle.  Rollover of unused plan data is not a feature at Public Mobile, and none of the plans mention any such feature. 


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abTest
Mayor / Maire

Re: We need your feedback: How do we make 90-day plans easier to understand?

Hi @U2dave67, Unused data amounts that are part of the plan (30/90 day) do not roll over into the next period with Public Mobile.  Some carriers do this, but not PM.

Also, you have posted to a topic that is unrelated to your specific issue.  In the future, you should always start a new topic in the most appripriate category.  That way your question/issue will get the most exposure and the quickest response.

 

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