Count me in, better service better community better customer loyalty
Please view the couple of messages before yours. As mentioned, the deadline for sign up has long passed and chosen community members have already been contacted. If you've been chosen, I would reply to the private mesaage that was sent to you by Public Mobile and follow any instructions that were provided.
Seems really awesome too bad I saw this post too late, I would have loved to sign up and try to be a tester. I'm all for new features and helping.
I've implemented & worked with multiple ticketing systems; here are a few pointers that I feel are important:
1. The initial contact form should be partially multiple choice with minimal areas for open ended answers. The mulitple choice questions allow for the form to be routed to the correct support agent. Example: Existing Customers (includes phone number) vs. New Customer
Important: Too many multiple choices will just fustrate the customer; in the early 80s one tech company had a phone selection system which was select from 1 - 20 & a second level of selections 1 - 25 (you may enter a fax number to have the selections faxed to you first).
2. not just a ticket number (a ticket number is useless to a customer)
3. the customer must be able to "click" on the ticket number and see real time updates
4. successful ticketing system have also had the follow key features:
5. ticket system allows for customer feedback after ticket closed (multiple choice works best, allows for the data to be categorized properly & can be used for internal ranking for support agents)
6. Issues are documented and become part of an accessible FAQ system for both internal & internal/external viewing.
7. Don't be afraid to change/upgrade the system as things change and things learned.
Good Luck with your new ticketing system!
I am one of the testers, and they are developing a very interesting system to address customer questions. I wish PM all the best and good luck!
The 5GB data add on is a great idea. PM has completely dropped the ball on offering anything to compete with the unlimited plans from the big 3. I was hoping PM would go unlimited but now I doubt it. To late. The big 3 capitalized already and Bell came out front with their 512kbps from 256. PM doesn’t have the value they once did. There’s better deals out there now.
I would like to thank PM and the 10 testers participated in the testing process. End of the day, we will all benefit by a good product.