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Public Mobile

Upcoming Help Changes + Feedback

Hey Community,

 

We have some insider info we’d like to share with you! In the upcoming weeks, we will be launching a new and improved Get Help page. This is a result of the feedback we received during the workshop we held with some of you last year and, before the new web pages go live, we’d love to get your support once more.

 

Here are the ways you can get involved:

  1. Sign up by Feb 7th to Test our New Get Help Pages. We are looking for 10 Public Mobile customers to check out the new web pages and let us know what you don’t like and what you love.
  • Testing will be done online meaning anyone across Canada can get involved.
  • Testers must be able to speak English.
  • We’ll be holding testing between February 12-15 and the time commitment is only 20 minutes. That’s only a coffee break, right?
  • Feedback will be collected during the session.
  • Customers who participate will receive a $10 account credit within 30 days of completion. Cha- ching.

Depending on the number of volunteers we get, we may not be able to collect feedback from everyone. If that’s the case, we’d still like to hear from you after the pages have launched. Our goal with these changes is to make it clearer, simpler and faster for you to get and give help. We look forward to your involvement before the big reveal!

 

Sign up no later than February 7th, 2019 by completing this link.

 

  1. Vote by Feb 11 on New Leaderboard Timeframe. When we started exploring how we would create a new Get Help page we also looked at the Community, a key place where you get and give help. In particular, we looked closer at our Top Bravoed Authors board, and noticed that it’s typically the same members showing up. (You know who you are, you rockstars!)

 

We’d also like to see more members get involved, so you can get more $$ off your plans. To our newer or less active Community members we have some questions:

  1. Does the current timeframe and corresponding bravos required to get on the leaderboard seem daunting?
  2. If the time period was shorter and you saw that you were among the top members for the day or the week, do you think that would encourage you to get more involved?
  3. Do you use the leaderboard to help determine who you might want to tag in your post to help answer your question?

 

Now it’s voting time! With all of this in mind, we want your opinion on the most useful Leaderboard (Top Bravoed Authors) timeframe. Vote on your preferred option below, and if you have other suggestions or ideas, please post on this thread. The last day to vote will be February 11, 2019.

 

Looking forward to hearing from you,

 

Public Mobile Community Team

Highlighted
Public Mobile

Re: Upcoming Help Changes + Feedback

What time frame do you find most useful for our Community member leaderboard (AKA Top Bravoed Authors)? / Selon vous, quelle est la période la plus utile associée au tableau des meneurs des membres de la Communauté (auteurs les plus complimentés)?
 
 
 
 
 
 
 
pollcode.com free polls
Mayor / Maire

Re: Upcoming Help Changes + Feedback

Prefer none of the above...custom. If I want to see the last 4 days...enter 4. Last 23 days...enter 23.

But 30 works for primary purposes.

Re: Upcoming Help Changes + Feedback

@Brooke_C, getting page unreachable error on the voting form.

 

EDIT : Adding screenshot - keeps occurring.

 

poll_error.PNG

Mayor / Maire

Re: Upcoming Help Changes + Feedback


@stonechucker wrote:

@Brooke_C, getting page unreachable error on the voting form.


@stonechucker worked good for me.

Mayor / Maire

Re: Upcoming Help Changes + Feedback

I am with @z10user4, a customizeable time frame would be ideal.

Mayor / Maire

Re: Upcoming Help Changes + Feedback

@Brooke_C I'm probably biased given that I do indeed generally appear in all of the current leaderboard timeframes, but I like them all.  I don't check very often, but when I do, I start at 24 hours and work my way up to All time, checking each one along the way.  I don't really want to see any go away, though I guess if it was an "enter your own number of days" type of thing, I could replicate this by entering 1, 7, 30, 182, 365, 9999.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Upcoming Help Changes + Feedback

Too many people on the same time??? I did it...I voted...

Oracle

Re: Upcoming Help Changes + Feedback


@stonechucker wrote:

@Brooke_C, getting page unreachable error on the voting form.

 

EDIT : Adding screenshot - keeps occurring.

 

poll_error.PNG


Turn down your firewall/ad block???

Oracle

Re: Upcoming Help Changes + Feedback

No change please.  I see nothing wrong with the current system.  Although there is a default, it is just one mouse click to see other timeframes.  It is not like the information is hidden away or difficult to access.