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Upcoming Changes to our Old Rewards Program

J_PM
Public Mobile
Public Mobile

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

5,542 REPLIES 5,542

Cliff5119
Great Neighbour / Super Voisin

I just submitted the below: Still waiting for "To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. "  Service sucks, website is antiquated, and prices rise. i signed up with Public in your beginning. Same old Company philosophy. become successful, and then the typical corporate greed kicks in. Will be dropping you very shortly. Just waiting for a sim to arrive, and then Bye.

Cliff5119
Great Neighbour / Super Voisin

Still waiting for "To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. "  Service sucks, website is antiquated, and prices rise. i signed up with Public in your beginning. Same old Company philosophy. become successful, and then the typical corporate greed kicks in. Will be dropping you very shortly. Just waiting for a sim to arrive, and then Bye.

Cliff5119
Great Neighbour / Super Voisin

Still waiting for "To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. "  Service sucks, website is antiquated, and prices rise. i signed up with Public in your beginning. Same old Company philosophy. become successful, and then the typical corporate greed kicks in. Will be dropping you very shortly. Just waiting for a sim to arrive, and then Bye.

Macleaner
Good Citizen / Bon Citoyen

I've been with PM for got to be 10years or close to it. And this reward program sucks. Lots people are leaving.  Take care goodluck with new Cell Provider 

hi @NoseyNick1 

you said you have loginpeoble in another post.  So, you were able to login?  Were you able to l port out the number?

NoseyNick1
Great Citizen / Super Citoyen

After taking far too long to consider my other options, i have left PM today, almost entirely because of this disloyalty program.

See y'all, was fun whilst it lasted.  🖖

 

NoseyNick1
Great Citizen / Super Citoyen

Taken my time, evaluating my options and using up some leftover data, but the above - flushing your loyalty scheme down the toilet, being so disloyal to your most loyal fans and customers - is the main reason why I have left PM today.  See ya over on fizz, referral code NLGET if you wanna join me.  🖖

hi @Suee you don't need to go if other carriers do not have a better deal. And remember, if other carrier provides you with the same plan and same price, you still save 5% here

Suee
Great Neighbour / Super Voisin

I'm not Impressed at all since the new rewards plan was introduced I lost 4yrs of data savings to use for emergency  but No I was givin 250Gb credit  instead but forced to use it immediately and I only had 150days to go through it all all while I was still paying for 75Gb/month for $50 what A TOTAL JOKE!!!!NOT HAPPY AT ALL!LOOKING FOR A NEW CARRIER ASAP ..

Richard1231
Good Citizen / Bon Citoyen

Nope 

Richard1231
Good Citizen / Bon Citoyen

Not at all now


@mikasik2 wrote:

So.. are we loving public points as much as was promised?


hi @mikasik2 

not as good as the old one, but it still give us some saving, at least 5% and more if you bring in friends or participate in the Community.  

so, it is always good to get something than nothing

 

Dodger4yu
Good Citizen / Bon Citoyen

The simple answer is NO! 

mikasik2
Model Citizen / Citoyen Modèle

So.. are we loving public points as much as was promised?


@gweilo wrote:

As a community its too bad that we did not band together to get a collective settlement. What PM did is LOW!


@gweilo human are selfish.  People here tried to band together.

Sadly, PM only selectively settle small number of customers.  And the most vocal one has been quiet since.  Another still active member, but he is too busy "helping" his pocket for more monthly community rewards and ignore us.  Collective settlement?  only if people are not selfish

 


@gweilo wrote:

As a community its too bad that we did not band together to get a collective settlement. What PM did is LOW!


Could have done that, the best thing would have been if the plans became more expensive and were cheaper elsewhere would have been to leave PM.  The plans still are the best out there for what my family needs.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

gweilo
Good Citizen / Bon Citoyen

As a community its too bad that we did not band together to get a collective settlement. What PM did is LOW!


@slusagm wrote:

@Chalupa_Batman kindy share your deal with PM 


If they did get a deal I am sure there was some sort of agreement that they weren't to say what they got.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

@Chalupa_Batman kindy share your deal with PM 

So, these guys organized the rebellion, asked us all to make formal complaints, they got great settlement and they ran away and leave us here?  We helped you and you were the only one got the prize and none dare to share????????

@Wolfcore @RetiredGuy1 @Chalupa_Batman , you owe us an answer.  Especially @Chalupa_Batman , you are still active in the community , don't hide 

HI @pm-smayer97 

from the couple replies, look like not many good news

but I am think some got a one time credit to settle the case , i think @Chalupa_Batman  has a "good deal" out of it

Also, I think @Wolfcore and possibly @RetiredGuy1 got something out of it too 

pm-smayer97
Mayor / Maire

So, after all this, did anyone ever get a positive result by going to the CCTS? I know that they took on many cases if presented correctly, which cost PM each time, but what was the outcome?


@markmitsu wrote:

It seems the points can’t auto redeem 


They have to be redeemed manually each time.

markmitsu
Good Citizen / Bon Citoyen

It seems the points can’t auto redeem 

Lucster
Good Citizen / Bon Citoyen

@hTideGnow wrote:

hi @Lucsterhonest I am not surprised the complains were closed.  We don't like change, but this is not evena price.  And truth is  PM really has the right to change rewards program.  More like consumers just focusing on the wallet and ignored the fact


I understand and respect PM's right to run their business anyway they want (It's their prerogative).  As a consumer, I feel uneasy when a rewards program that motivated to try PM in the first place are replaced by a less attractive option.  I also dislike being disrespected and feed propaganda attempting to convince me and everyone else  the new rewards are much better (If they are much better, I'll figure it out on my own).  Such actions would make me distrust any company.  My wallet is not the only consideration when choosing a business. 

Status: 3 lines ported out and 3 more to go. Next one will be ported out in 2 days.

PS:  I received an email from PM today with the subject "We’re prepared to win you back with this special offer".  I opened the email, scrolled all the way down and clicked the unsubscribe link :-). When I leave, I do not go back.

ren_hoek
Great Neighbour / Super Voisin

Total downgrade. Used up almost all my points for a free months that ends in 2 days, and almost all my accumulated data and hours. Just ported out my phone # for a better and cheaper plan... Public Mobile can kiss my ...

hi @Jreh87 don't leave yet, redeem the rewards first

you probably using the rewards link from the popup when you login , go to rewards directly here
https://myrewards.publicmobile.ca/

but you have 3 accounts, so browser cache might be a problem.  So, use Incognito/private secret mode to login 

Jreh87
Great Neighbour / Super Voisin

I’m looking to port our 3 PM lines too. Hilarious thing is I log in and go to the rewards page and nothing loads. Roll FY to PM and Telus. Sayonara. 

hi @Lucsterhonest I am not surprised the complains were closed.  We don't like change, but this is not evena price.  And truth is  PM really has the right to change rewards program.  More like consumers just focusing on the wallet and ignored the fact

Lucster
Good Citizen / Bon Citoyen

Well my case at CCTS was closed without any offer from PM so migrating to a new mobile provide has started.  2 line have been ported.  Only 4 lines to go.  So long PM.  I won't miss you.

How come the number of posts keeps going down? (rhetorical question)

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