03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
05-06-2024 11:32 AM
Loyalty Disrespected: A Critique of PM's "Point Reward" Policy
In an era where customer loyalty is highly valued, it's disheartening to witness companies implement policies that seem to disregard the dedication of their most loyal patrons. Such is the case with PM's current "Point Reward" policy, which has left many faithful customers feeling undervalued and unappreciated.
For years, customers have invested their time, trust, and resources into PM, believing that their loyalty would be reciprocated in meaningful ways. However, the recent implementation of the "Point Reward" policy has shattered those expectations, replacing genuine appreciation with what can only be described as a mere token gesture.
The premise of the "Point Reward" policy appears promising at first glance – earn points for every transaction and redeem them for rewards. Yet, upon closer inspection, it becomes apparent that the rewards offered are paltry compared to the loyalty demonstrated by customers over the years. What was once a relationship built on mutual respect and trust has been reduced to a transactional exchange, where loyalty is measured in points rather than genuine appreciation.
Furthermore, the earning and redemption criteria for these points are often convoluted and arbitrary, leaving customers feeling frustrated and confused. Instead of feeling rewarded for their loyalty, they are left questioning whether their continued support is truly valued by PM.
It's important for companies to recognize that loyalty is not simply a transactional arrangement but a deeply rooted bond between customer and brand. Customers who choose to remain loyal do so because they believe in the company's values, products, and services. They deserve to be acknowledged and rewarded in a manner that reflects their commitment.
PM must reevaluate its "Point Reward" policy and consider alternative approaches that prioritize genuine appreciation for loyal customers. Whether through exclusive perks, personalized experiences, or meaningful rewards, the focus should be on fostering a sense of belonging and gratitude within the customer base.
In conclusion, PM's current "Point Reward" policy falls short of honoring the loyalty of its customers and instead comes across as an insult to their dedication. It's time for PM to listen to the voices of its loyal patrons and make meaningful changes that reflect their true value to the company. After all, loyalty should never be taken for granted – it should be cherished, celebrated, and reciprocated in kind.
05-06-2024 10:12 AM
No, this is why they are changing it. You will get a decent credit initially applied, but over time it is a massive decrease in rewards
05-06-2024 09:35 AM
@IzzyK wrote:Will I still save the equivalent of $8.00 a month?
No, you will not save as much as before with legacy rewards. That is why legacy customers are not happy with the migration.
No more autopay ($2/month) and loyalty rewards (up to $5/month savings). Still will receive friend rewards monthly as points. Need to convert 15 points for $15 billing credit.
05-06-2024 12:10 AM
Looks like I'll be earning 42 points each 30 days, so won't be earning the 5% points back. But I'll have to log in EVERY SINGLE MONTH to cash in as $$$$. So frustrating. Far preferred the auto rewards. So I guess anyone with many referrals will just suck it up and stay with PM. Those with few/no referrals will leave when better plans come up.
05-05-2024 10:35 PM - edited 05-05-2024 10:38 PM
Yeah if you're on a $40 plan you get $2/month (5%) + have 6 referrals you get $6/month.
You also get $10 every 12 months.... So that's almost like 83 cents/month.
Also even if you do get 8 pts per month, you could only redeem every other month because you need a minimum of 15 points.
05-05-2024 10:08 PM
Will I still save the equivalent of $8.00 a month?
05-05-2024 09:52 PM
@colleeno - Extortion for more money is what Public Mobile is doing!
Chalupa_Batman did a CCTS complaint of the extortion issue and they gave back the 240GB on the $15 plan!
Also make a CCTS complaint here: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
If you wanna, contact CS_Agent:
Submit a ticket via Chatbot:
If you just want it quick and easy, here it is:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
05-05-2024 09:37 PM
It doesn’t matter if you downgrade your plan later or now, the Bonus data that you recently received will be removed.
05-05-2024 08:14 PM
Thanks, didn’t know! I should take action sooner then.
05-05-2024 08:13 PM
Just to add my 2 cents worth ... i agree the intent of this thread is to inform the Legacy reward customers of the now-ongoing changes being made.
I was switched the other day - it did not bring any joy to me.
Playing devil's advocate for a moment, perhaps the only customers pleased with this change are those who subscribed AFTER January 2022, or those who haphazardly switched to Public Points when poking around in the Rewards site, not realizing it was a 1-way move.
Perhaps some folks feel a sense of relief that everyone is now on an even playing field, and perhaps think PM is going to enhance the Public Points program which may ultimately help them.
For the record, I don't believe it'll improve much at all, if it does.
Just throwing it out there for discussion.
05-05-2024 08:07 PM
hi @anotheran
the las $29 plan with a 90 days option for $25 was a good one, too bad they pull it so soon
but the current $29 has lots of data, good for kidsm. $34 is definitely the best Canada/US plan on the market
05-05-2024 07:39 PM
I'm on the new point system now too. At least there was a competitive plan that popped up so I'm stuck on public for another 3 months. We'll see if anything better pops up then. Lack of the legacy $5 discount for tenure just makes me check out the competition. And if I port back, I know they'll be a better new customer only plans available.
05-05-2024 06:47 PM
@kmaeyiu7848 wrote:Catching up here. Will probably downgrade to the cheapest ($15?) plan, and leave once all the bonus data and voice over the years is used up. So that pathetic 150-day bonus is from this change lol? All in all, have to say thanks to the community and sorry for those who were let down. Any ongoing legal effort underway so far?
FYI, if you downgrade to $15 plan, you will lose the 150 day bonus data add on. The rest of your older data add ons (ie. XMAS bonus) will still be available.
05-05-2024 06:18 PM
Hi @Y4J259
you can get more than 42. The reason you see 42 is the current number you have. That number on our pages how a different one when we have a different number of referrals
Some people mentioned the max number is 110.
05-05-2024 06:04 PM
Will my referrals be limited to 42, or will it increase if I keep referring people?
05-05-2024 04:25 PM
My bill was just posted it was 17.92 now 26.88 Super store offered the same plan. same price with better options. Plus you can phone them if you have a problem. I will wait till close to my next billing then switch. waiting for my wifes bill to be posted in two days. We will swith hers two
05-05-2024 03:46 PM
I am still waiting for any details to appear. From what I can find so far, I'll have to wait to accumulate 15 points before I can have a reduction in my monthly payment, and then it's just for that month. Then I start all over again. Not what I signed up for.
05-05-2024 03:42 PM
hi @Brenc
if you worked hard and brought friends here, you will still enjoy the friend referrals of 1 point per month under the new system. So, that savings could still be sufficient and still worth to stay
05-05-2024 03:38 PM
So extremely disappointed with PM. I worked hard to bring people to the company and I earned the rewards promised. Now! It's a joke. I will never recommend PM to anyone! The extra savings allowed me to add products as I needed them. Now I will wait for my "extras" to be used up and then move along to another provider that does truly appreciate loyalty. So utterly disappointed!
05-05-2024 02:19 PM
And I wanted to add, this change really unlocks me from staying. Monthly discount from loyalty, auto credit card top up and referral just stopped me from looking at competitors. And those accumulated bonus made me think I would lose something if I go. But now, all gone. I still have my admiration in whoever came up with this day-one loyalty strategy.
05-05-2024 01:56 PM
Catching up here. Will probably downgrade to the cheapest ($15?) plan, and leave once all the bonus data and voice over the years is used up. So that pathetic 150-day bonus is from this change lol? All in all, have to say thanks to the community and sorry for those who were let down. Any ongoing legal effort underway so far?
05-05-2024 01:18 PM
Hi everyone, so I am off to Superstore to change over to another provider. It has been great but Public Mobile just lost another customer due to the points program, the "we are so excited for you to join the new points" txt msg I just received pushed me over. Its all so sad because I thought this provider was just so amazing on its original idea and the old points program. I just checked and I signed up around 2019. Bye everyone!
05-05-2024 12:52 PM
So, they keep you longer and many people will simply not use it..
05-05-2024 12:41 PM
Public Mobile lost its way. Turning it self into generic low cost carrier with obscure points system.
Why there is only $15 bill credit available, not $10 or $5?
05-05-2024 12:39 PM - edited 05-05-2024 12:40 PM
On the bright side, now you can change provider at any time when they give any discount. I moved couple lines for now to Lucky and getting 50$ off for the first year (and 100$ on the other as both lines get), which will be equivalent to 5 years or more staying with PM. This is business, and think about yourself. Also downgraded remaining lines that I have on PM and just waiting for CCTS complaints resolution. So, PM from me will be getting at least $80 per month less but probably even more.
05-05-2024 09:55 AM
8 year customer. Got the text message. I feel so let down by this brand.
05-04-2024 09:04 PM
05-04-2024 08:06 PM
I have to agree with many other users that this change negatively impacted long-term customers. I was previously saving $6 per month (automaticly) and now am saving $2! This does not include the 10 points per year, but let's say $3 off per month, HALF of before and can only be redeemed after 15 points, manually. I am not impressed with this change and may no longer recommend PM every chance I get.
05-04-2024 07:44 PM - edited 05-04-2024 08:11 PM
hi @funpig1 you now know 🙂
you can check why you were missed with support agent. But check your email as well, they tried to pass on the need to you via email as well
if you think you were missed, ask agent. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-04-2024 07:27 PM
Never received any text about reward switch bonus.