*Online SIM delivery may be longer than usual until Canada Post rotating strike has ended. For the time being, we recommend you pick up a SIM by visiting one of our retail partners. To find your nearest participating retail partner, click here.
Hey Community,
From November 15th, 2018 until January 1st, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online.
Get the full scoop below.
Taking advantage of this promo is easy. Just follow these steps:
As a Public Mobile customer you need to:
Be a good pal and refer a friend to Public Mobile.
Tell your friend that they need to successfully activate online on a 30 or 90-day plan during the promotional period and include you as their referrer in order to be eligible for the promotion.
The one-time $25 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.
Enter your active Public Mobile phone number on the referral page during the activation process. Be sure they enter your number and not their own so you get credit for the referral.
The one-time $25 credit will be applied to their Self-Serve account within 72 hours of activation.
FAQs and terms and conditions are below. Happy referring!
If I am referred and then I refer a friend or family member am I eligible for both sender and receiver rewards? Yes, you are. This means that you would receive one $25 credit for being referred. Then, after activating with Public Mobile, you are eligible to take part in this promotion as a referral sender and earn $25 Refer-a-Friend credits during the promotional period. Learn morehere.
I am a Legacy customer. Am I eligible for these rewards? Legacy customers are not eligible for rewards. However, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit. To learn more about Reward eligibility and Rewards,visitpublicmobile.ca/rewardrules. If you would like to take advantage of this promotional offer, our support team can help you switch your plan to one that is currently available.
As the referral receiver, am I eligible for the ongoing $10 Refer a Friend Reward credit, as well as this $25 Refer a Friend credit? No, these credits are not stackable. Instead, you will receive a total of $25 via an account credit, rather than the ongoing $10 Refer-a-Friend Reward credit.
When does this promotion end? This promotion will end January 1, 2019 11:59PM ET.
Terms and Conditions
Referral sender (current Public Mobile customer)
All existing Refer a Friend eligibility requirements and rules apply. To learn more, visitpublicmobile.ca/rewardrules.
While Legacy customers are not eligible for Public Mobile Refer a Friend rewards, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
You and your referee have to accept these terms to participate in the program.
You can only refer individuals with whom you have a personal or family relationship to ensure compliance with Canada's anti-spam legislation.
You can’t refer yourself or an existing Public Mobile customer.
TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing are excluded from this promotion.
Referral receiver (your friend)
Must activate on a 30 or 90-day plan with Public Mobile.
You must input the referral information (referrer’s Public Mobile phone number) during your activation.
You and your referrer have to accept these terms to participate in the program.
After activating with Public Mobile, you are eligible to take part in this promotion as a referral sender.
OTHER
TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to your (or any other person's) computer related to or resulting from this program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of you referrals will be disqualified from this program and any referral credits that have been awarded will be deducted. You agree to abide by the terms of this program and the decisions of the TELUS team, which are final. This program is subject to all applicable laws and regulations.
TELUS may end the promotion or change any of the terms at any time, without notice and without obligation to award any promotion.
PRIVACY
Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visittelus.com/privacyfor more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.
Hi, I refered two friends, and i got the refer-a-friend reward (x2) however i did not get the $25 credit, and they only got a $10 credit. They activated online, entered my # at time of activation and it was done on nov.18.18. From my understanding both parties are to get $25 credit with in 72 hrs. Any help is much appreciated... Thanks
Someone previously has stated a London Drugs rep refused to sell a SIM without activation, and I have person experience with WOW-Mobile refusing to sell a device without a SIM activation.
All retailer not owned by Telus, but simply partnered have the potential to be problematic.
Going in as an informed customer, and with documentation does help.
When I did my own at the store, they told me they had to do the activation for me even though I chose the referral number for them to add. So if you ask them and they agree to sell just the sim, you can then be able to do the activation online and that should qualify you for the $25 bonus as the instruction only said you needed to activate online and didn't say you had to buy online first. It's by asking at the store that you would know if it's possible you just buy without then activating for you
I've only heard of Walmart being a problem just buying a SIM. They want to sell you the activation. But the other stores haven't been known to be a problem.
London Drugs, K Mobile, Wow Mobile, The Mobile Shop (Superstore/Loblaws related), apparently some (not all) Koodo outlets - will all sell you a SIM.
May I know if purchased SIM from store and now activate online still qualified for the referral credits?
Don't think I can get the SIM through mail in time with the current postal strike.
Thanks!
When I did my own at the store, they told me they had to do the activation for me even though I chose the referral number for them to add. So if you ask them and they agree to sell just the sim, you can then be able to do the activation online and that should qualify you for the $25 bonus as the instruction only said you needed to activate online and didn't say you had to buy online first. It's by asking at the store that you would know if it's possible you just buy without then activating for you
Yeah I know it uses slightly less resources. But they are the retail store resources and not Public Mobile. I think PM was paying Walmart $2 for each activation.
But the problem you get is the salespeople will start to resent PM and push other brands. We already have reports of Walmart refusing to sell the sim card only before.
And the new users don't know better. I don't think its worth antagonizing a new user when they are likely to be confused enough already starting out.
Sorry to hear that people are activating in store any only getting $10 vs $25 online. To be fair PM should make it $25 via both methods
Disagree with this as there should always be more incentive to activate online rather than a retail location as it requires less resources. Plus the second month free has never been offered to online activations only retail activations.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
Yes, you can self-referral for this promotion. Your husband just needs to use a different email address for his own account. Don't forget to activate at home, not instore though...
Instead of spewing negativity, I hope this brings in more customers and opportunities for me to cash in on the referrals. The best way forward for improving customer service is through growth not shrinkage.
With the current state of the system, wait times for service you think these are acceptable and will refer friends and family to the service? Your posts points it all out you are about the reward for yourself and not stability of the service for your referrals
Let me try to understand your contrarian view. What you are suggesting is that instead of promoting more friends and family to use the service, I should contact my existing referrals and warn them that service is about to deteriorate a notch because yet another promotion is being offered. Essentially, I should be telling them to consider getting a different service. Well, no I won;'t be doing that. If my contacts are considering a new provider, I will not tell them to avoid this service because of current long moderator team interaction times. We don't use the service so that we can maximize interaction with customer service. For the most part, most don't even know of this current condition. I have said it many times and I will say it again and again, the best way to have improved service is to see growth not shrinkage. This is a business that relies on growth. No business shrinks to greatness.
The way I see this is that PM should be commended for being able to offer the lowest industry services for qualitative network in coverage and data; and part of the reasons why is the model they've adopted to prune overheads by keeping customer service functions to blogs and appointed Mod. And as customer base grows, this Mod reps should eventually as well increase in order to maintain service reputation. That being said, we have to keep faith and loyalty at this time hoping the complaints will produce constructive results at PM
