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Retired Oracle / Oracle Retraité

Re: UPDATED: Public Mobile response to COVID-19

@zblackma That isn't actually the case about all forms of help being expired. Those in financial difficulty should feel free to contact a moderator.

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

Most mobile companies are 

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

I agree tottsly

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Town Hero / Héro de la Ville

Re: UPDATED: Public Mobile response to COVID-19

Thanks for pointing that out @computergeek541 what I meant to say was that all of the other announced forms of Public Mobile help, excluding the 1/2 price $15 one gig of data were now expired.

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Great Neighbour / Super Voisin

Re: UPDATED: Public Mobile response to COVID-19

I bought US Roaming Adds-on at $15 on Apr 25, 2020, but why didn't received this credit-back?

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Mayor / Maire

Re: UPDATED: Public Mobile response to COVID-19

@hxj 


@hxj wrote:

I bought US Roaming Adds-on at $15 on Apr 25, 2020, but why didn't received this credit-back?


If you bought it on April 25 and used it the US Roaming add on before May 1, you should receive the credit back.  

 

Than you might need to contact moderator to get this issue fixed.  

To contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Great Neighbour / Super Voisin

Re: UPDATED: Public Mobile response to COVID-19

@Dunkman 

Thank you very much🙏