UPDATED: Public Mobile response to COVID-19

[computergeek541]

@zblackma That isn't actually the case about all forms of help being expired. Those in financial difficulty should feel free to contact a moderator.

[Bobo75]

Most mobile companies are 

[Bobo75]

I agree tottsly

[zblackma]

Thanks for pointing that out @computergeek541 what I meant to say was that all of the other announced forms of Public Mobile help, excluding the 1/2 price $15 one gig of data were now expired.

[hxj]

I bought US Roaming Adds-on at $15 on Apr 25, 2020, but why didn't received this credit-back?

[Dunkman]

@hxj 

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@hxj wrote:

I bought US Roaming Adds-on at $15 on Apr 25, 2020, but why didn't received this credit-back?

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If you bought it on April 25 and used it the US Roaming add on before May 1, you should receive the credit back.  

Than you might need to contact moderator to get this issue fixed.  

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hxj]

@Dunkman 

Thank you very much🙏!