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Mayor / Maire

Re: This weekend only, get the $50 8GB plan for $40/mo for 6 months

I Cat LOL the response but you are making the assumption the system would be foolproof

 


@z10user4 wrote:

 @kav2001c 

That sounds way too sophistimacated for this place. But who knows.


 

Re: This weekend only, get the $50 8GB plan for $40/mo for 6 months


@Alan_K wrote:

Hi all,

 

I understand some of you are reporting you were charged $50+tax on your first activation. Are you positive you chose the limited time offer in the activation portal? The name of the plan should be: "Limited time: $50 8GB plan for $40 for first 6 months" and the first charge should have been for $40+ tax. 

 

You'll need to reach out to the Moderator Team to get you back on the right plan if so, and sorry for the inconvenience caused, I hope I was able to clear things up.

 

Alan


On the regular publicmobile.ca site on the plans page, it was specifically mentioned that customers had to wait up to 7 business to receive the first installment of a $10 credit.  I've been telling everyone months 2 to 7 are discounted as per that site's advertising.

Public Mobile

Re: This weekend only, get the $50 8GB plan for $40/mo for 6 months


@computergeek541 wrote:

@Alan_K wrote:

Hi all,

 

I understand some of you are reporting you were charged $50+tax on your first activation. Are you positive you chose the limited time offer in the activation portal? The name of the plan should be: "Limited time: $50 8GB plan for $40 for first 6 months" and the first charge should have been for $40+ tax. 

 

You'll need to reach out to the Moderator Team to get you back on the right plan if so, and sorry for the inconvenience caused, I hope I was able to clear things up.

 

Alan


On the regular publicmobile.ca site on the plans page, it was specifically mentioned that customers had to wait up to 7 business to receive the first installment of a $10 credit.  I've been telling everyone months 2 to 7 are discounted as per that site's advertising.


Sorry for the confusion everyone- I hope this post will set things straight.

 

The plan is a new promo plan and should charge customers $40/mo for the first 6 months.

 

We have moved everyone who was charged $50 into the proper plan and are applying credits based on the difference on the first payment. There is no need to reach out to a Moderator about this issue.


We are sending an SMS to affected customers who activated on the $50 plan and was charged the full amount of $50 tomorrow clarifying the account changes and confirming your plan correction.

 

We will do a better job of clearly communicating the details of a new promotion of this type moving forward.

 

Alan

Great Neighbour / Super Voisin

Re: UPDATE: This weekend only, get the $50 8GB plan for $40/mo for 6 months

Hi

i just signed up for that on June 23 and got that so that was a good deal.  i was wondering if you can help me though.  It say's Unlimited International Text and Unlimited Talk to Canada and the US.  I was under the assuption that when i am in the US that my text and phone calls would still work but when i was in Seattle yesterday my text and phone did not work.  can you please explain the plan to me or does it take a day or two for those options to kick in?

 

GR
Model Citizen / Citoyen Modèle

Re: UPDATE: This weekend only, get the $50 8GB plan for $40/mo for 6 months

It's only when you're in Canada.  If you travel to the us you have to buy a roaming add on

Great Citizen / Super Citoyen

Re: UPDATE: This weekend only, get the $50 8GB plan for $40/mo for 6 months

@ccc2354the unlimited options only work while you are in CANADA.. if you are in the States you will receive incoming text but if you want data, to send text and call in and out on voice.. you need to purchase the appropriate US roaming packages.

Great Neighbour / Super Voisin

Re: UPDATE: This weekend only, get the $50 8GB plan for $40/mo for 6 months

ok cool,

 

just the plan seems a bit misleading

Great Neighbour / Super Voisin

Re: UPDATE: This weekend only, get the $50 8GB plan for $40/mo for 6 months

I believe I have this plan already can someone pls look Into this for me ? And get back to me also I had 2 month of services that I paid for and never used as my other SIM card got blocked. Can someone pls get back to me and let me know if been credited for that . 

Great Citizen / Super Citoyen

Re: UPDATE: This weekend only, get the $50 8GB plan for $40/mo for 6 months

@Ronnie1985You will need to contact the Moderators via private message using this link here. As per the Terms of Service.. there is no refund on prepaid services though.

Oracle

Re: UPDATE: This weekend only, get the $50 8GB plan for $40/mo for 6 months


@Ronnie1985 wrote:

I believe I have this plan already can someone pls look Into this for me ? And get back to me also I had 2 month of services that I paid for and never used as my other SIM card got blocked. Can someone pls get back to me and let me know if been credited for that . 


@Ronnie1985 

This promo was only for new activations from Jun 22-23, so unless you started a new account that weekend, you would not qualify.

 

As for your other issue, PM's prepaid service is non-refundable, so they would not give you back credit for unused service unless it was a problem caused from PM's end.