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Staliger
Mayor / Maire

Re: [Scheduled] Interactive Voice Response Outage - Aug 5

@Jade_S Thanks for heads up!😉

z10user4
Mayor / Maire

Re: [Scheduled] Interactive Voice Response Outage - Aug 6

 @Staliger :....after the fact. 🙂

Interactive Voice Response Outage will be moved to Aug 6.

 

The update for today has been delayed until tomorrow between 12:00am - 6:00am.

 

Thank you,

Jade

 

 @softech : I was meaning that it was mentioned that the IVR had kept working...after the time that it was supposed to be back. I updated my subject line. 🙂

softech
Mayor / Maire

Re: [Scheduled] Interactive Voice Response Outage - Aug 5

@z10user4  .. not it  is not after the fact.. they moved it to tmr.

 

Jade should  update the subject..

softech
Mayor / Maire

Re: [Scheduled] Interactive Voice Response Outage - Aug 6

haha.. they announced it "after the fact".. likely they tried to to it.. encounter issue and they  reschedule to tomorrow..

 

or someone supposed to do .. didn't do it.. ppl find out this morning..

 

LoL

 

darlicious
Mayor / Maire

Re: [Scheduled] Interactive Voice Response Outage - Aug 6

@Jade_S 

Thanks for the heads up. I suppose that unscheduled maintenance on the self serve that also shuts down 611(IVR) at the same time is still a risk we can run into? Having no access to one's account for 4 hours or more is a lesson customer's facing account deactivation do not want to learn the hard way.

hTideGnow
Mayor / Maire

Re: [Scheduled] Interactive Voice Response Outage - Aug 6

Thanks for moving it , I actually need it last night and I was using it. (I know they were not moving the date because of me)

Re: [UPDATE] Scheduled Interactive Voice Response Outage - Aug 6

I'm not sure what happened as this outage wasn't supposed to affect self serve, but at the moment, the self serve website is down for maintenance.

darlicious
Mayor / Maire

Re: [UPDATE] Scheduled Interactive Voice Response Outage - Aug 6

@computergeek541

I have encountered both the self serve account and 611 down at the same time for up to 6 hours.

Dtack
Model Citizen / Citoyen Modèle

Re: [UPDATE] Scheduled Interactive Voice Response Outage - Aug 6

@Jade_S thanks for the heads up!

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