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U.S. Roaming has arrived!

Brooke_C
Retraité / Retired
Retraité / Retired

Hey Community!

 

 

We are ecstatic to announce that after months of planning and hard work, U.S. Roaming has launched! With Black Friday around the corner, we think the timing is pretty great.  It’s also news you can share with your friends to increase your referral rewards.  Remember - our $40/ 4GB promo plan ends November 20th. We’re glad we pulled this off just in the nick of time!

 

Here’s how the U.S. Roaming Add-ons work:

 

  • All U.S. Roaming Add-Ons will last 10 days. This 10 day period will begin upon payment of the Add-on and will end 10 days after this date.
  • You can choose an Add-On with just one of the services or a combination. We want to ensure that you only pay for what you need. Keeping this in mind, we are offering a range of U.S. Roaming Add-Ons, all with great value. For example, the U.S. Talk, Text and Data Bundle works out to just $2/ day for the 10 day period!

 

U.S. Roaming 10 Day Add-Ons

Details

Price

U.S. Talk Only

·         Unlimited Canada Wide & U.S. talk

$8

U.S. Text Only*

·         Unlimited global text

$8

U.S. Data Only

 

 

·         250 MB data

$10

·         500MB data

$15

·         1GB data

$20

U.S. Talk and Text Bundle*

 

·         Unlimited Canada Wide & U.S. talk

·         Unlimited global text

·         No data

 

$15

U.S. Talk ,Text, Data Bundle*

·         Unlimited Canada Wide & U.S. talk

·         Unlimited global text

·         250MB data

$20

*Picture and video messaging are not available, but coming soon! Please note that you need a U.S. roaming data plan in order to receive picture and video messaging.

 

We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage.

 

Your U.S. coverage will include all 50 states, plus Puerto Rico and the US Virgin Islands. So, whether you are travelling to the snow-capped mountains in Alaska or to Hawaii’s sunny beaches, we will have you covered. For more details, check out our coverage map here.

 

Getting U.S. Roaming is easy!

 

You can purchase the U.S. roaming Add-Ons by either using your online Self Serve account or the automated phone system.

 

  • Self Serve account: You will be able to purchase the Add-On in your Self Serve account at publicmobile.ca. After logging in, just select the U.S. roaming Add-On you want, make the payment, and then it will be ready to use.
  • Automated phone system: You can also purchase your U.S. roaming Add-On using the automated phone system by dialling 1-855-4PUBLIC, and following the prompts.

With this exciting announcement, we have put together some anticipated FAQs. If you have any other questions, please post them below.

 

-Public Mobile Community team

 

U.S. Roaming FAQs

 

 1. What happens after my 10-day U.S. Roaming Add-On expires?

10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC. 

 

 2. I need more than 1GB of data while roaming. What do I do?

Not a problem. You can buy more than one U.S. Roaming Data Add-On if you find you need more data.

 

 3. Can I roam while I am in countries, other that the U.S.?

No. At this time, we only offer roaming in the U.S.

 

 4. I can’t see the U.S. Roaming bundle Add-Ons. What do I do?

If you are experiencing issues seeing the U.S. Talk and Text Bundle or the U.S. Talk, Text, Data Bundle when you are in Self Serve or during the activation portal, be sure to clear your cache /cookies in your browser. Once you do this, you’ll be able to see them!

 

 5. I am a Legacy customer and don’t have a Self Serve account. How do I buy an Add-On?

You can purchase an Add-On through our automated phone system by dialing 1-855-4PUBLIC. As a Legacy customer, you are also able to purchase the Add-On by calling into our call centre. Remember, you are able to create your own Self Serve account at any time, if you would like to. 

 

 6. Why is *611 not working while I am in the U.S.?

We’re working on this! Dialing *611 is not available now, but will be coming soon. In the meantime, you can dial 1-855-4PUBLIC instead.

 

 7. The U.S. Add-On prices in the French automated phone system do not match what is displayed on the French website. What’s up with that?

The U.S. Roaming Add-On prices are only stated incorrectly in our French automated phone system. But, don’t worry, when you select the Add-On you want, the correct price will be charged to your account.

 

 8. I am a Legacy customer on a $19 plan and, when I try to add the U.S. Roaming Add-Ons, I get an error message.

Legacy customers on the $19 plan are not eligible for U.S. Roaming Add-Ons. To take advantage of the roaming options, you will need to change your plan.

 

 

253 REPLIES 253

yuanqi118
Good Citizen / Bon Citoyen
Awesome!It is very useful when traveling to the state.

panesarg
Good Citizen / Bon Citoyen

PM keeps on getting better 🙂

theresident
Great Neighbour / Super Voisin
How is a "day" defined? Does a new day start at a standard time (eg midnight EST)? Or is it tied to when you first buy the add-on?

VK
Good Citizen / Bon Citoyen

Glad to see US Roaming on PM. However, 10days period is suitable for people who go on a long trips.

 

Please make few more options available for people like us who go on short trips (2-3 days). This will be very useful for us or have a add-on which can of pay-as-you-use kind of service as we sometimes make sudden trips to bordering areas.

 

 

neptune
Good Citizen / Bon Citoyen

Very happy to have roaming available now on our service!

 

I'd love to have a shorter duration plan though, how about a 2, and a 5-day plan? Having more data included on the 10 day plan will make it much more useful, say at least 500mb (ideally 1gb).

 

Thanks!

Christmas came early this year, and people are already criticizing their gifts, because they didn't get what they really wanted! You're one of those people that gets gift cards, because you're too difficult to buy for! Robot LOL I'm joking @neptune but really though, TO ALL THOSE COMPLAINING try the service first before you start sharing how PM can improve it.

 

@theresident not sure if anyone replied to you... but I think it said in the details of another post from PM that the add-on expires at midnight, 10 days later. So, if I added it today at 9:41 am, I would have it for slightly more than 10 days... 10 days and 14 hours, as it would expire at 11:59:59 pm on November 26th.

 

If I am wrong, someone please correct what I said. I just can't find where I read about the midnight expiry at the moment... 

 

ute1978
Deputy Mayor / Adjoint au Maire

@daredogg wrote:

Christmas came early this year, and people are already criticizing their gifts, because they didn't get what they really wanted! 


Exactly what I was thinking. Thank you for writing that out loud.

First everybody cries for US add ons and then complain about it.

 

Crosserson
Good Citizen / Bon Citoyen

I too am happy to have US roaming.  I would like to see a Add On for shorter trips.

homer
Model Citizen / Citoyen Modèle

Yeah! Finally here