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U.S. Roaming has arrived!

Brooke_C
Retraité / Retired
Retraité / Retired

Hey Community!

 

 

We are ecstatic to announce that after months of planning and hard work, U.S. Roaming has launched! With Black Friday around the corner, we think the timing is pretty great.  It’s also news you can share with your friends to increase your referral rewards.  Remember - our $40/ 4GB promo plan ends November 20th. We’re glad we pulled this off just in the nick of time!

 

Here’s how the U.S. Roaming Add-ons work:

 

  • All U.S. Roaming Add-Ons will last 10 days. This 10 day period will begin upon payment of the Add-on and will end 10 days after this date.
  • You can choose an Add-On with just one of the services or a combination. We want to ensure that you only pay for what you need. Keeping this in mind, we are offering a range of U.S. Roaming Add-Ons, all with great value. For example, the U.S. Talk, Text and Data Bundle works out to just $2/ day for the 10 day period!

 

U.S. Roaming 10 Day Add-Ons

Details

Price

U.S. Talk Only

·         Unlimited Canada Wide & U.S. talk

$8

U.S. Text Only*

·         Unlimited global text

$8

U.S. Data Only

 

 

·         250 MB data

$10

·         500MB data

$15

·         1GB data

$20

U.S. Talk and Text Bundle*

 

·         Unlimited Canada Wide & U.S. talk

·         Unlimited global text

·         No data

 

$15

U.S. Talk ,Text, Data Bundle*

·         Unlimited Canada Wide & U.S. talk

·         Unlimited global text

·         250MB data

$20

*Picture and video messaging are not available, but coming soon! Please note that you need a U.S. roaming data plan in order to receive picture and video messaging.

 

We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage.

 

Your U.S. coverage will include all 50 states, plus Puerto Rico and the US Virgin Islands. So, whether you are travelling to the snow-capped mountains in Alaska or to Hawaii’s sunny beaches, we will have you covered. For more details, check out our coverage map here.

 

Getting U.S. Roaming is easy!

 

You can purchase the U.S. roaming Add-Ons by either using your online Self Serve account or the automated phone system.

 

  • Self Serve account: You will be able to purchase the Add-On in your Self Serve account at publicmobile.ca. After logging in, just select the U.S. roaming Add-On you want, make the payment, and then it will be ready to use.
  • Automated phone system: You can also purchase your U.S. roaming Add-On using the automated phone system by dialling 1-855-4PUBLIC, and following the prompts.

With this exciting announcement, we have put together some anticipated FAQs. If you have any other questions, please post them below.

 

-Public Mobile Community team

 

U.S. Roaming FAQs

 

 1. What happens after my 10-day U.S. Roaming Add-On expires?

10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC. 

 

 2. I need more than 1GB of data while roaming. What do I do?

Not a problem. You can buy more than one U.S. Roaming Data Add-On if you find you need more data.

 

 3. Can I roam while I am in countries, other that the U.S.?

No. At this time, we only offer roaming in the U.S.

 

 4. I can’t see the U.S. Roaming bundle Add-Ons. What do I do?

If you are experiencing issues seeing the U.S. Talk and Text Bundle or the U.S. Talk, Text, Data Bundle when you are in Self Serve or during the activation portal, be sure to clear your cache /cookies in your browser. Once you do this, you’ll be able to see them!

 

 5. I am a Legacy customer and don’t have a Self Serve account. How do I buy an Add-On?

You can purchase an Add-On through our automated phone system by dialing 1-855-4PUBLIC. As a Legacy customer, you are also able to purchase the Add-On by calling into our call centre. Remember, you are able to create your own Self Serve account at any time, if you would like to. 

 

 6. Why is *611 not working while I am in the U.S.?

We’re working on this! Dialing *611 is not available now, but will be coming soon. In the meantime, you can dial 1-855-4PUBLIC instead.

 

 7. The U.S. Add-On prices in the French automated phone system do not match what is displayed on the French website. What’s up with that?

The U.S. Roaming Add-On prices are only stated incorrectly in our French automated phone system. But, don’t worry, when you select the Add-On you want, the correct price will be charged to your account.

 

 8. I am a Legacy customer on a $19 plan and, when I try to add the U.S. Roaming Add-Ons, I get an error message.

Legacy customers on the $19 plan are not eligible for U.S. Roaming Add-Ons. To take advantage of the roaming options, you will need to change your plan.

 

 

253 REPLIES 253

srlawren
Retired Oracle / Oracle Retraité
@Eug the workaround may not be for everyone, but I mention it as an option.

>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Aaron83
Great Neighbour / Super Voisin
I used these add ons last week while in Pittsburgh and then New York, I had good service all week, very happy with it! 😃

johncbennett
Good Citizen / Bon Citoyen

Hi there,

 

Does anyone know if we can "stack" US roaming options? For example, I'll be in the US for almost three weeks, so I would like to purchase two back-to-back 10-day Talk/Text roaming add-ons. The website doesn't seem to let me add a quantity of "2" for the US add-on. Do I have to wait until the first add-on expires in 10 days, or can I purchase a second, separately, that will activate automatically at the end of the first?

 

I would try that option out, but I don't want to be charged if my understanding is incorrect.

 

Thanks!

John

imm1304
Retired Oracle / Oracle Retraité

Hi @johncbennett

 

You can not stack the 2 add-ons because there is no option available for future-dating the start of the add-ons.

 

The US roaming add-ons are active for 10 days from the day you purchase them.  So, in your case, just buy the 2nd add-on close to your 10th day in the US.  

agaskin
Great Citizen / Super Citoyen

Yay US Roaming....

 

Oh wait, I forgot something....

 

I HAVE NOT BEEN ABLE TO ACCESS MY SELF SERVE FOR OVER 3 WEEKS!

 

HONESTLY; I CAN'T THINK OF A TIME WHERE I HAVE RECIEVED SUCH A HORRIBLE EXPERIENCE; AND I WAS PREVIOUSLY A BELL, ROGERS AND TELUS CUSTOMER; THAT SPEAKS VOLUMES.

 

No dig on the Mods; i do not envy you at the moment. 

 

 

YYCroof
Good Citizen / Bon Citoyen

What time zone is the start date based on?

Is it the home time zone of the area code of your phone?

 

Because if you choose a bad time, you could lose a whole day for just a few hours.

 

If I sign up online where my home area code (403) it is 12:30 AM on Dec 2., It is still 9:30 PM [Dec.1] in Hawaii or 4:00 AM [Dec 2] in Newfoundland.

 

bharris
Good Citizen / Bon Citoyen
PLEASE change the US addons to be like Koodo

 

This will help the many people who work on both sides of the border, live on the border or travel alot

 

Koodos boosters are more expensive but they do not expire as long as you have service on your phone

 

PLEASE PLEASE change the US addons.

 

Many people will switch back to koodo just  becuase of this. I dont care how much the addons cost just make them so they dont expire

Myxx
Good Citizen / Bon Citoyen

Once I am finally able to log into self serve I will use the ROAM package , but after 13 days of waiting for a mod's assistance, i've almost given up 

mm623
Good Citizen / Bon Citoyen

I am not able to top up ever since I activated my US roaming service. It says my account is suspended...?  I would like to top up my US service again thanks.

hopetindall
Model Citizen / Citoyen Modèle

I disagree - I like the PM US Roaming packages.

 

They give flexibility and a good deal (granted perhaps more expensive for 1 day trips than other solutions).

 

PHT