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darlicious
Mayor / Maire

Re: Transferring or Changing your Phone Number

@MacNeilkaren 

The directions by @ONE  are correct as long as your old provider is not pc mobility or you have a koodo prepaid account. Those two providers require moderator assistance to carry out the number transfer.

James16
Great Neighbour / Super Voisin

Re: Transferring or Changing your Phone Number

I'm new to Public as of today. I missed the step of confirming my ok to port my number before I put in my new sim card. What can I do to resolve this?

Re: Transferring or Changing your Phone Number


@James16 wrote:

I'm new to Public as of today. I missed the step of confirming my ok to port my number before I put in my new sim card. What can I do to resolve this?


@James16 

 

Please open a ticket by clicking on the following link:  https://urlshortner.tiia.ai/Lc9xk8

darlicious
Mayor / Maire

Re: Transferring or Changing your Phone Number

@James16 

Has it been more than 90 min since you made the port request? Put your old sim card back in the phone and see if you got the text and can still respond YES to it. If you missed the time frame you can either contact the miderators or call the telus porting department to reinitiate your port request. I will send you the porting department phone number via your private messages.

James16
Great Neighbour / Super Voisin

Re: Transferring or Changing your Phone Number

Thank you, I called the porting number but I need to reset my security pin for my account too. Can you help me with that too?

 

Thanks 

 

James

softech
Mayor / Maire

Re: Transferring or Changing your Phone Number

@James16  For security PIN reset , you need to open ticket with mod:

 


1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://widget.telus.tiia.ai/publicmobile/publicmobile.html, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

 

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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