I'm new to Public as of today. I missed the step of confirming my ok to port my number before I put in my new sim card. What can I do to resolve this?
Has it been more than 90 min since you made the port request? Put your old sim card back in the phone and see if you got the text and can still respond YES to it. If you missed the time frame you can either contact the miderators or call the telus porting department to reinitiate your port request. I will send you the porting department phone number via your private messages.
Thank you, I called the porting number but I need to reset my security pin for my account too. Can you help me with that too?
@James16 For security PIN reset , you need to open ticket with mod:
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://widget.telus.tiia.ai/publicmobile/publicmobile.html, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.
2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437