cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Re: Systems Update: Ability to change plan while in suspend

I changed my plan to $10 a month last month. Before the next payment due date my plan is somehow expired. I checked I have not exceeded maximum 50 text messages. Most likely the phone calls exceeded 50.

My question is: my account balance still have $17. Is there any way to keep my phone operational?

Thanks!

Mayor / Maire

Re: Systems Update: Ability to change plan while in suspend


@Quantum1958 wrote:

I changed my plan to $10 a month last month. Before the next payment due date my plan is somehow expired. I checked I have not exceeded maximum 50 text messages. Most likely the phone calls exceeded 50.

My question is: my account balance still have $17. Is there any way to keep my phone operational?

Thanks!


Does it say expired in My Account?

Can you still text out (or in)?

Use some of that account balance and buy 200 minutes which gives you calling to Canada and the US. When your account eventually renews, it'll revert to using your 50 plan minutes and leave the rest of any unused 200 minutes waiting for you to go over in the future.

 

Think of the $10 plan as two add-ons. They're even under My Data & Add-ons. One is called 50 International Outgoing Texts and Unlimited Incoming Texts and the other is called Limited Canada-Wide Talk.

If you don't see either then they've been consumed. One or the other could still be there.

Town Hero / Héro de la Ville

Re: Systems Update: Ability to change plan while in suspend


@Quantum1958 wrote:

I changed my plan to $10 a month last month. Before the next payment due date my plan is somehow expired. I checked I have not exceeded maximum 50 text messages. Most likely the phone calls exceeded 50.

My question is: my account balance still have $17. Is there any way to keep my phone operational?

Thanks!


If you runs out minutes, you can buy the $8 200 minutes add-on or $15 400 minutes add-on.  I like the add-on does not expired and the unused minutes will be roll-over to next 30days period until you used them up.

Great Neighbour / Super Voisin

Re: Systems Update: Ability to change plan while in suspend

I contacted moderators,  no reply for 3 hours now.   

Good Citizen / Bon Citoyen

Re: Systems Update: Ability to change plan while in suspend

You more than likely won’t receive a reply from them for 48 hours. 

Good Citizen / Bon Citoyen

Re: Systems Update: Ability to change plan while in suspend

Expected wait time is between 48 hours to a week

Great Neighbour / Super Voisin

Re: Systems Update: Ability to change plan while in suspend

Great..Thank you!

Mayor / Maire

Re: Systems Update: Ability to change plan while in suspend


@taniadamcom wrote:

Great..Thank you!


Great things come to those that wait Smiley Happy

 

Reponse time has been much slower than normal due to work overload but they will get back to you

Good Citizen / Bon Citoyen

Re: Systems Update: Ability to change plan while in suspend

I did this and my plan is ACTIVE with a $0 Balance the correct PLAN shows, next autopay is Nov 8th but my phone doesn't work - I cannot call anyone, not even voicemail. I have the $40 Plan.

Good Citizen / Bon Citoyen

Re: Systems Update: Ability to change plan while in suspend

Moderator are very few and so busy. Allow them more time.