cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Mayor / Maire

Re: System maintenance- on January 13, 2019 at 12:00am ET to 10:00am ET.


@MoAbd wrote:

Its suspended. I tried making a payment but my plan is 0 dollars. It wont let me renew or make a new plan.


If you had set up a credit card and if it still works then you could try the 611 service to do a payment. You could also buy a voucher online from recharge.com and pay that way in 611.

Great Neighbour / Super Voisin

Re: System maintenance- on January 13, 2019 at 12:00am ET to 10:00am ET.

Thanks a lot everyone. I used a different browser and it fixed the 0 dollar plan. Appreciate all the help!

Good Citizen / Bon Citoyen

Re: System maintenance- on January 13, 2019 at 12:00am ET to 10:00am ET.

 

 

Hi

 

For the number sim ard is suspended. It is extremly frsutructing for not to have an active phone when the fund is sufficient in the account. When you dial *611 and follow the instrection it shows I owe $3 + tax . however, account has enough money

Can you please look into it.

Thanks

 

The number : xxxxxxxxx

emaild Id : pbsxxxxxxxxxx

Plan : $10

Account balance : $15

Moderator

Re: System maintenance- on January 13, 2019 at 12:00am ET to 10:00am ET.

Hello @pbst2000,

 

Thank you for reaching out to us. Hope you're doing well! 

 

We are sorry for the inconvenience this situation might have caused and we will do our best to respond to your private as soon as possible. Please, kindly note that it's not recommended to provider personal information such as phone# or email address in the Public forum for security purposes. For this reason, we have removed them from your message. 

 

Thank you for your understanding! 

 

PM Team