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Great Citizen / Super Citoyen

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET

@computergeek541  Thanks for making those suggestions. I don't how often those in charge follow the posts in these situations but I have noticed when I really want the staff at pm hear what I have to say I make sure I tag them. While I may not get a response...when they agree with me or think an idea has merit I either get a response, a bravo or amazingly they actually implement  my suggestion. Which really...is incredible because that never happens at other providers. I cant say for sure but when i commented on the poor timing of system maintenance this weekend i woke up today to find it rescheduled.  But of course as an oracle they probably put more weight behind your posts so tagging them is not required to get their attention. I hope that users dont get the idea that this i a way to draw attention to the regular run of the mill problem. I only draw their attention to posts that affect customer service, retention anbnd site improvements.

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET


@darlicious wrote:

But of course as an oracle they probably put more weight behind your posts so tagging them is not required to get their attention.

I'm just one person, so if mulitple customers tell them something should be a certain way and I disagree, they'd be far more likley to implement the change that would make the most customers happy.  Public Mobile does see messages that are posted, but might not see everything. When they do see suggestions, that doesn't always mean that the change will be made or even that they agree with them. All customers can do is give their opinions, and it's up to Public Mobile to follow up.

 

Great Citizen / Super Citoyen

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET

Oh absolutely I do agree with what your saying...so maybe I should say why didn't you tag the people involved but perhaps you are just passively commenting on a post that doesn't need any extra attention. Regardless of all else... your comments and opinions are very welcome and appreciated any extra "oracle" influence you may have on changing the higher ups opinion is always welcome. When users may feel a certain way and dont feel that their opinion matters they assume or expect that yours does. Good to know that the power of the people still exists at pm.

Mayor / Maire

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET

I assume the mods can get all the same sorts of forum notifications I can get. So if they created a thread/announcement or they've already commented in a thread then there's no real need to flag them into it (except, sometimes, as an example for new members). 

Great Neighbour / Super Voisin

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET

Thanks for the heads up.it's good to know these things because then you will be very confused

Great Citizen / Super Citoyen

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET

Hmm, yes this is interesting that this maintenance is happening 30 days after the buy 1 get 1 billing cycle free period happened.

 

My bill is supposed to renew (I'm assuming at midnight) and the system will be down. Does this mean I'll lose services until the morning?

Great Citizen / Super Citoyen

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET


@lukevader wrote:

Hmm, yes this is interesting that this maintenance is happening 30 days after the buy 1 get 1 billing cycle free period happened.

 

My bill is supposed to renew (I'm assuming at midnight) and the system will be down. Does this mean I'll lose services until the morning?


@lukevader  Hopefully not...ive had a renewal during system maintenance  and it wasn't an issue but I always make sure that I top up my account to not rely on Auto pay.  If you are depending on Auto pay then I can't say for sure.

Great Citizen / Super Citoyen

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET


@lukevader wrote:

Hmm, yes this is interesting that this maintenance is happening 30 days after the buy 1 get 1 billing cycle free period happened.

 

My bill is supposed to renew (I'm assuming at midnight) and the system will be down. Does this mean I'll lose services until the morning?


It will be renewal time for some during any maintenance. You should be good. Maintenance doesn't mean everything is turned off. Only self serve and activation is taken down.

Town Hero / Héro de la Ville

Re: System maintenance - On October 7th 2019, 10:00 PM ET - October 8th 2019, 07:00 AM ET

@Shane_1011 has just posted that he can no longer call to the US today. Any possibility, this update could have anything to do with it? @Moderator_Team