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Model Citizen / Citoyen Modèle

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET

Thanks for letting us know.

Mayor / Maire

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET


@meeyahpot wrote:

Thanks for the update. I also need help as I was trying to make a payment on my account but my visa debit is being declined. All my infos were all correct but still doesn’t work


Did you find a solution to your visa debit issue? If not you should create your own thread under paying for service.

 

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/paying_for_your-service

Mayor / Maire

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET


@meeyahpot wrote:

Thanks for the update. I also need help as I was trying to make a payment on my account but my visa debit is being declined. All my infos were all correct but still doesn’t work


I don't think the maintenance is causing it because it hasn't started yet. Is it working today if you buy something else?  If you need a payment done today, you can buy a voucher at a store.

Great Citizen / Super Citoyen

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET

if i port a number on the weekend after hours will the port go through?

Mayor / Maire

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET

@station1104It is likely that the system maintence only deals with the billing system. You should be fine as long as you can submit before the maintence starts.

Good Citizen / Bon Citoyen

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET

Still not accessible as of 16:20 EST (4:20 PM). I'm on the west coast.

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET


@ivandub wrote:

Still not accessible as of 16:20 EST (4:20 PM). I'm on the west coast.


Self Serve and the activation site are working fine (except for some promotion section of the self serve site).

Good Citizen / Bon Citoyen

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET

I'll try again...maybe I need to empty my browser's cache as it can sometimes prevent a site from refreshing.

Good Citizen / Bon Citoyen

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET

I tried again just now but still unable to access the self-serve section of the site out here in British Columbia. Current time is 1:48 PM PST (4:48 PM EST).

Good Citizen / Bon Citoyen

Re: System maintenance - On November 10th 2019, 00:00  ET - November 10th 2019, 10:00  ET

Finally able to access self-serve. I dumped my browser's cache and restarted it...not sure if that's what made the difference. Anyway, all seems back to normal again.