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Town Hero / Héro de la Ville

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Sorry @mobileguy yes , doing that makes sure you don't miss any of the Superbowl.


@mobileguy wrote:

@zblackma wrote:

Thanks for the update.  To protect yourself from autopay failure. If your cycle is on the 2nd. I would  suggest manually add The funds to my account on the 1st.


@zblackma , do you mean to add enough funds into your account to cover your renewal payment so that auto-pay does not take any part of the payment from your CC?


 

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Model Citizen / Citoyen Modèle

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Thanks let us know.

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Great Neighbour / Super Voisin

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Thanks for letting us know. Much appreciated.

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Great Citizen / Super Citoyen

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Thank you for the update 🙂
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Town Hero / Héro de la Ville

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

The site is back up now in Ontario

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Good Citizen / Bon Citoyen

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Something happened to my account. I'm on autopay. Credit card is fine. Today is my payment date but I'm suspended. Yes, I do have that message ...and to disregard. But it's pretty hard to disregard when your account has actually been suspended! Help!

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Great Citizen / Super Citoyen

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET


@Twells wrote:

Something happened to my account. I'm on autopay. Credit card is fine. Today is my payment date but I'm suspended. Yes, I do have that message ...and to disregard. But it's pretty hard to disregard when your account has actually been suspended! Help!


@Twells, are you able to make a call out?  Are you able to send or receive text messages?

 

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Mayor / Maire

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET


@Twells wrote:

Something happened to my account. I'm on autopay. Credit card is fine. Today is my payment date but I'm suspended. Yes, I do have that message ...and to disregard. But it's pretty hard to disregard when your account has actually been suspended! Help!


@Twells  If all your phone services are working then it's alright to completely ignore that suspended message which is an unfortunately displayed on renewal day.

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Good Citizen / Bon Citoyen

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

Nope. No calls out or in, no text out or in

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Good Citizen / Bon Citoyen

Re: System maintenance - On February 2nd  2020, 0:00 AM ET – February 2nd 2020, 10:00 AM ET

We are sitting on some major service disruptions for a few hours overnight, due to breaks in fibre optics networking, which may have taken a few hours to get up and running again.  No effect on actual cell service, just data transmission.