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Model Citizen / Citoyen Modèle

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

@Julie_D  Thanks for the heads up, we do appreciate it. The more notice we get for these types of things the better. Try to keep us in the loop for theis type of thing as much as possible 

Oracle

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET


@XionBunny wrote:

@Julie_D wrote:

This means that between August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

Heads up! If your renewal is coming up, we'd recommend that you complete it before 10: 00 PM ET

system maintenance.jpg

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **


Yay! smash those bugs!


And hopefully not introduce new strains.  Smiley Tongue

Oracle

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET


@chuck_grady wrote:

My renew date is Aug 4, but I'm wondering if my date was the 5th should I expect any issues with my account renewal? I'm sure 3 percent or so of our fellow PM users would like to know. @Julie_D @Alan_K 


At the risk of sounding negative, I vote also for preloading funds a couple of days before. 

Good Citizen / Bon Citoyen

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Thanks for reminding .

Model Citizen / Citoyen Modèle

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Seems like odd timing for an outage as this is a consumer-level product. Not sure why you'd choose to take your website down on a long weekend, but hey...

Great Citizen / Super Citoyen

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

The website was down last night from about 8PM Pacific August 1 to this morning August 2.  Initially the website said it was for maintenance and then all I got was a server error message. My first renewal and auto pay was on the exact same date and time.  I am happy to report, there was no loss of cell service and I woke up this morning to find that the renewal and autopay worked and I got all my rewards.

Deputy Mayor / Adjoint au Maire

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET


@Haiggy wrote:

Seems like odd timing for an outage as this is a consumer-level product. Not sure why you'd choose to take your website down on a long weekend, but hey...




It's not a long weekend for everyone!

It seems like a good day to do it in all honesty. Retail locations are shut down for the stat (for those who get the stat) so there won't be interuptions to in-store activations and it's less likely that people will be activating their store bought SIM on a day other than the day they bought it on or at the end of their billing cycle (which this day is unlikely to be). Mailed SIMs won't arrive today due to the post office not operating today so another source of activations has been minimized. All in all, probably the most optimal day they could have taken!

SCH
Great Neighbour / Super Voisin

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Sadly I had no reminder from PM of my bill and this information was not recieved on my phone and my service was disconnected. On the morning of August 5, I was sending some time sensitive texts and had no idea my service had been suspended. Then it took numerous attempts to pay my two phone bills as the online service was refusing to process them. Then the funds that had been remaining in the account were somehow removed and recredited upon full payment. Very disappointed.

Mayor / Maire

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET

Will the signup website show a message telling people that the system maintenance is happening. I don't see anything there yet, but maybe it will show up at 10pm ET.

Mayor / Maire

Re: System maintenance – On August 5 2019, 10:00 PM ET – August 6 2019, 8:00 AM ET


@chuck_grady wrote:

Will the signup website show a message telling people that the system maintenance is happening. I don't see anything there yet, but maybe it will show up at 10pm ET.


Yup, it's there now, thanks!