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Good Citizen / Bon Citoyen

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

Saying “unable to verify your credit card information”

Good Citizen / Bon Citoyen

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

Is it blocked? I’m gonna switch carriers if not fixed today

Great Neighbour / Super Voisin

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

I tried activating a new account around this time. Now I know why the site was not available. Thanks! Smiley Very Happy

 

P.S.: I am using my new Public Mobile account right now. So far, so good!

Good Citizen / Bon Citoyen

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

SOME of my calls are now going through but not all of them fix it

Great Citizen / Super Citoyen

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET

I agree... if a "client" is on auto pay, there should no reason why the should be an interruption in service. I'm sure all service providers do upgrades and they have figured out how not to interrupt service.

Thank you for your attention.

@CatCanyon 

Mayor / Maire

Re: System maintenance – On April 28, 2019, 00:00 ET – April 28, 2019, 10:00 ET


@CatCanyon wrote:

I agree... if a "client" is on auto pay, there should no reason why the should be an interruption in service. I'm sure all service providers do upgrades and they have figured out how not to interrupt service.

Thank you for your attention.

@CatCanyon 


So it should renew when the "client"'s credit card expires? Or is maxed out? Or they moved?

I agree generally with the recent system problems. Terrible.