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Good Citizen / Bon Citoyen

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

@stonechucker

Sorry I don't follow. 

 

What are these 4 month long plans that you mentioned?

Mayor / Maire

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

There are no monthly plans actually.  There are only 30-day or 90-day cycles.

Great Citizen / Super Citoyen

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET


@RobertQc wrote:

Hopefully this is due to updating the plan builder with some new promotions!


I bet that will happen after the 15th when the current promotions end. Smiley Happy

Great Citizen / Super Citoyen

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Thannks for the update!

Great Neighbour / Super Voisin

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

FIX your website. My plan expired today and nothing works. I cannot renew or change anything

 

Capture.PNGScreenshot_2018-10-14 Public Mobile - ChangePlanLandingPage.png

Mayor / Maire

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

@reyres if renewing try calling 611 can pay via voucher buy from recharge.com or if you have a cc on file.

Good Citizen / Bon Citoyen

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Clear your browser cache/cookies and return to self serve, u should see your plan and make a payment. Since the update, my plan wasnt there until I did that.

Great Neighbour / Super Voisin

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

I have cleared browser cache and cookies but that did not solve my problem - the system keeps denying my credit card for some reason. According to my bank, there's nothing wrong with my card. Not sure what to do and in desperate need to have my account active again. 

Mayor / Maire

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET


@AF1187 wrote:

I have cleared browser cache and cookies but that did not solve my problem - the system keeps denying my credit card for some reason. According to my bank, there's nothing wrong with my card. Not sure what to do and in desperate need to have my account active again. 


If you have a unit number in your address, don't use the unit number field. Put it in the street address. Make sure your address exactly matches that of the credit card.

Great Citizen / Super Citoyen

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Good to see that PM does regular upgrades and announces them.  It shows good commitment to its systems and customers.

 

If anyone is not used to seeing these things, you should be glad that updates are being done frequently and regularly.  Coming from a large organiztion and being part of regular system updates, I know that these will go a long way to stabilizing systems and increasing up-time for everyone.  Some things may break temporarily, but the net effect is a better user experience with the system.  

 

Keep up the good work guys!