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System maintenance-Jan 20th 10:00 pm ET to Jan 21st 8:00 am ET

Shazia_K
Retraité / Retired
Retraité / Retired

This means that on Jan 20th 10:00 pm ET to Jan 21 8:00 am ET you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

maintenance.jpg

Please excuse us for any inconvenience this may cause.

 

 

 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
12 REPLIES 12

Taekgun
Deputy Mayor / Adjoint au Maire

Thanks for the heads up.  I agree with most, it's nice to see action is being taken to fix issues but it I imagine it won't address all of the ones we commenly see with users.  

danielj
Town Hero / Héro de la Ville

Again existing customer or more specifically existing commnity members are appereciating the heads up these type of message gives them of the up coming maintance and gets them excited that the mainance will hopefully fix the most pressing issue(s), that we have voiced our concerns about. But customer that do not look at post in the community or new customers do not get the same advaced notice, since the information is only noticable visable in the community a place the thye are possible not award of to look or it's importance. Public Mobile should have links in My Account, Getting Started, Plans and other web pages on their website updating more of the relavent current and possibly new.

 

Hopefully Public Mobile continue to preform maintance and make changes to continue to make improvements and address our concerns as brought up, including here with in the community.

Mana
Mayor / Maire

Thanks @Shazia_K. You are the best!!

Jonavin
Model Citizen / Citoyen Modèle

Hope the password reset delays get fixed

matbasm
Deputy Mayor / Adjoint au Maire

Here's hoping that some of the problems that occur daily might be resolved.

closng
Deputy Mayor / Adjoint au Maire

@Luddite wrote:

@NDesai wrote:

@alanbrenan wrote:

Cheers for the heads up.

 

Any insight for the public on what this maintenance will accomplish? C:


Probably something similar to what happened after the last maintenance. Consider this one to be more focused on the activation process. And may be some minor fixes as some users experienced payment/add-on errors. 


Or maybe the system is tired and just needs a rest? Robot LOL


They're only entitled to one reboot every couple of months Robot Sad


@alanbrenan wrote:

Cheers for the heads up.

 

Any insight for the public on what this maintenance will accomplish? C:


As always, bug fixes and performance enhancements.  Smiley Happy


Luddite wrote: 
Or maybe the system is tired and just needs a rest? Robot LOL

It's 2018 now Smiley Very Happy

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.


@NDesai wrote:

@alanbrenan wrote:

Cheers for the heads up.

 

Any insight for the public on what this maintenance will accomplish? C:


Probably something similar to what happened after the last maintenance. Consider this one to be more focused on the activation process. And may be some minor fixes as some users experienced payment/add-on errors. 


Or maybe the system is tired and just needs a rest? Robot LOL


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.


@alanbrenan wrote:

Cheers for the heads up.

 

Any insight for the public on what this maintenance will accomplish? C:


Probably something similar to what happened after the last maintenance. Consider this one to be more focused on the activation process. And may be some minor fixes as some users experienced payment/add-on errors. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

alanbrenan
Model Citizen / Citoyen Modèle

Cheers for the heads up.

 

Any insight for the public on what this maintenance will accomplish? C:

shartomjam
Town Hero / Héro de la Ville

Thanks for the heads up!  

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