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Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)


@sbouwsema wrote:

Is this why I have no service???


This maintenance was related to the self serve and activation systems. There should not be any relation to service not working.

softech
Mayor / Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@sbouwsema was your service affected that night?  is it up and running now?  If not, give us some more details and see if we can suggest something.

sbouwsema
Good Citizen / Bon Citoyen

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

No it’s not working at all. I think my SIM card info may have been stolen 😞

softech
Mayor / Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@sbouwsema  oh no.

 

open a ticket with the Mod to confirm if the SIM number on their record matches yours..

 

you can use this directly link for opening SIMjacked related ticket

 

https://urlshortner.tiia.ai/lmjsvR

sbouwsema
Good Citizen / Bon Citoyen

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Thanks! I’ve got someone looking into it for me 

softech
Mayor / Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@sbouwsema  Good luck.. hope all good.

fdrcamb519
Deputy Mayor / Adjoint au Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

As a result of this maintenance, would be good, if platform worked faster.

Ericsparrow56
Good Citizen / Bon Citoyen

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Is there a option to get the maintenance announcements via text message?

darlicious
Mayor / Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@Ericsparrow56 

No....but you may be able to subscribe to the announcements board for email notificafions of announcements but then you might get over run then....

 

Best to just make a habit of checikng in on the community once a week.

hTideGnow
Mayor / Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

I just notice that it is not a weekend maintenance this time.  I thought they always have this on the weekend.  

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