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Quigley
Town Hero / Héro de la Ville

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@hTideGnow  Didn't you know change is a good thing. That's PM letting their hair down.  😆

Quigley
Town Hero / Héro de la Ville

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@fdrcamb519   After the last maintenance, before this one the shelf service pages open up a lot faster. Just saying 😅

Dunkman
Oracle
Moved:

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Unassigned
Great Neighbour / Super Voisin

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

What's todays excuse? 

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)


@Unassigned wrote:

What's todays excuse? 


I suspect that some unexpeted downtime could possibly trigger an automatic maintenance message. 

Unassigned
Great Neighbour / Super Voisin

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

My question was mostly rhetorical. Off the back of 4 separate outages in phone service and then web service, in under a month, with no warning. This isn't exactly helpful for people like myself who are part of an On Call, Overnight staff. 

hTideGnow
Mayor / Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@Unassigned   when did you have phone server outage?  which area was it?

 

BearFBI
Deputy Mayor / Adjoint au Maire

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

@Unassigned Phone service outage ? 

 

Are you sure that's a public mobile problem and not a problem with the network or the towers in your area itself ? 

 

Public Mobile rarely has outages. All the outages are linked to the Telus and sometimes bell network going down. 

 

I've never experienced one outage in the year I've been with Public Mobile. 

Unassigned
Great Neighbour / Super Voisin

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

PM is Telus, they're the same parent company. That means if telus goes down, public mobile is down. No if ands or buts about it, aside from this though I have 3 separate threads with mods acknowledging this is an on going issue and crediting my account for the time paid and lost.

 

I'm happy you experience no outages but it's a known issue for PM to the point that, even as a pay as you go service, they actually paid for and reimbursed parts of my bills.

Dtack
Model Citizen / Citoyen Modèle

Re: System maintenance - From May 10, 2021, 11:00 PM (ET) to May 11, 2021, 09:00 AM (ET)

Thanks so much for the update and keeping us informed.

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