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Silvio_M
Customer Support Agent

System maintenance - From January 16th, 2021, 21:00 (EST) to January 17th, 2021 10:00 (EST) - Update

Hi Community,

 

Update of the original message.

 

Between January 16th, 2021, 21:00 (EST) and January 17th, 2021 10:00 (EST), you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

System maintenance 2021.PNG

 

 

 

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

kselmak
Mayor / Maire

Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST)

Thanks for letting us know

I hope renewals don't get affected but just in case I recommend paying manually the night before for all those renewing on 17th

Nezgar
Mayor / Maire

Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST)

They must be implementing the new sim-swap fraud protection feature.

 

</dreaming>

deloreh
Good Citizen / Bon Citoyen

Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST)

Thank you for the heads up 🙂

XionBunny
Town Hero / Héro de la Ville

Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST)

Great to know, thankfully i don't have to access my account till next month, lol

Bullet77
Good Citizen / Bon Citoyen

Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST)

It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?

mm80
Town Hero / Héro de la Ville

Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST)


@Bullet77 wrote:

It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?


The weekend maintenance is complete. It's down now for unannounced maintenance. 

darlicious
Mayor / Maire

Re: System maintenance - From January 17th, 2021, 00:00 (EST) to January 17th, 2021 10:00 (EST)

This announcement couldn't have been up very long on the landing page because I never saw it!

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