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Simon is here to help!

Val_T
Retraité / Retired
Retraité / Retired

Hey Community,

 

If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our current and future customers get answers faster. So we have created a very special chatbot to help answer frequently asked questions in a fun and playful way! What’s a chatbot? It’s a messaging application designed to answer a set of pre-defined questions. The more types of questions are asked, the smarter the bot will become.

 

Simon.png

 

So meet Simon! He is the new addition to our Community and will be here to answer some Public Mobile related questions you might have. Simon is just getting ramped up so only a randomly selected group of you will be able to see him. If you happen to be part of this group, you’ll be able to chat with Simon by clicking on that orange question mark at the bottom right corner.

 

question mark icon.png

 

But most importantly, help Simon learn by selecting 👍 for a good answer and 👎 for an incorrect answer when these options are provided.

 

Here are the answers to questions you may have:

 

What type of questions can Simon answer?

Any general questions about Public Mobile services and some fun questions that will showcase his sense of humour (try asking “Can you teach me to do the robot?). However, Simon can’t provide answers that hold your private information like your Self Serve account balance, payment due date and login issues.

 

I don’t see Simon. When will I be able to talk to him?

As Simon gets more experienced, he will be able to interact with more and more of you here on Community! So stay tuned.

 

Will I be able to continue earning my Community Reward?

Of course! Simon is here to answer most frequently asked questions only. All the other more complex questions and issues are where the Community gets to step in and offer their help and expertise. Remember – Community Reward is calculated based on monthly contribution as a percentage relative to others’ performance. So having Simon answering the FAQ’s shouldn’t impact your Community Reward.

 

Simon didn’t answer my question and/or got it all wrong. What’s up with that?

Simon is learning every day. So make sure to let him know when he gets something right by clicking on 👍 and if he gets it wrong click on 👎. We’d also love to get your overall thoughts on Simon, so feel free to share them on this thread!

 

We’re really hoping Simon will be able to help you and other new Public Mobile customers answer common questions quickly.

59 REPLIES 59

Mary_M
Retraité / Retired
Retraité / Retired

thank you for sharing your feedback @rob79 and @Rockdaddy22 🙂

 

We're continuously working on teaching Simon new tricks, slowly but surely he will gain more knowledge! hihihi

 

Cheers,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

yaha
Great Neighbour / Super Voisin

Hello .i dont receive calls i have almonst 4 weeks with public mobile 

Rockdaddy22
Retired Oracle / Oracle Retraité
@yaha 4 weeks is unacceptable to be without a phone. Please read this post and follow the instructions to send a message to a moderator
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

rupeshmdesai
Great Neighbour / Super Voisin

i have set up a account without any data plan. My intention is not use any data. So there should be no charges for my account for data.

 

I am using a smartphone, so is it possible that public mobile will charge me for data?

Rockdaddy22
Retired Oracle / Oracle Retraité

@rupeshmdesai wrote:

i have set up a account without any data plan. My intention is not use any data. So there should be no charges for my account for data.

 

I am using a smartphone, so is it possible that public mobile will charge me for data?


Absolutely not, PM is prepaid. So there is zero chance of any surprise charges, I love it 🤑

Hey, I've got a Simon icon on the bottom right corner of my screen!

true

Am I part of "a randomly selected group ... able to see him" or is Simon online for everybody these days?

 

(Simon apparently doesn't understand Russian and Polish, btw.)

@Korth, Simon has been there for quite a while.  Maybe you just didn't notice him.

Man Happy

That's cool to know.  Last I heard, Simon was abducted by Koodo.

 

He failed my Turing test.  Or maybe I failed his.  Either way, I'm not particularly afraid of Simon leading the singularity, lol.

Fooosh
Good Citizen / Bon Citoyen

Simon went all quiet on me. Is he shy?


@Fooosh wrote:

Simon went all quiet on me. Is he shy?


HI @Fooosh  ,   Simon not quiet for me, but he just keep circling me around   😞