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Simon is here to help!

Retraité / Retired
Retraité / Retired

Hey Community,


If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our current and future customers get answers faster. So we have created a very special chatbot to help answer frequently asked questions in a fun and playful way! What’s a chatbot? It’s a messaging application designed to answer a set of pre-defined questions. The more types of questions are asked, the smarter the bot will become.




So meet Simon! He is the new addition to our Community and will be here to answer some Public Mobile related questions you might have. Simon is just getting ramped up so only a randomly selected group of you will be able to see him. If you happen to be part of this group, you’ll be able to chat with Simon by clicking on that orange question mark at the bottom right corner.


question mark icon.png


But most importantly, help Simon learn by selecting 👍 for a good answer and 👎 for an incorrect answer when these options are provided.


Here are the answers to questions you may have:


What type of questions can Simon answer?

Any general questions about Public Mobile services and some fun questions that will showcase his sense of humour (try asking “Can you teach me to do the robot?). However, Simon can’t provide answers that hold your private information like your Self Serve account balance, payment due date and login issues.


I don’t see Simon. When will I be able to talk to him?

As Simon gets more experienced, he will be able to interact with more and more of you here on Community! So stay tuned.


Will I be able to continue earning my Community Reward?

Of course! Simon is here to answer most frequently asked questions only. All the other more complex questions and issues are where the Community gets to step in and offer their help and expertise. Remember – Community Reward is calculated based on monthly contribution as a percentage relative to others’ performance. So having Simon answering the FAQ’s shouldn’t impact your Community Reward.


Simon didn’t answer my question and/or got it all wrong. What’s up with that?

Simon is learning every day. So make sure to let him know when he gets something right by clicking on 👍 and if he gets it wrong click on 👎. We’d also love to get your overall thoughts on Simon, so feel free to share them on this thread!


We’re really hoping Simon will be able to help you and other new Public Mobile customers answer common questions quickly.


Retraité / Retired
Retraité / Retired

@Jiangjun1949 it's going to be tricky if you want to delete right now. If you clear your cache and cookies in your browser, the conversation history with Simon will be deleted. HOWEVER, you were randomly selected to be able to interact with Simon and if you delete your browser history, you may not see the bot again. Once Simon is available to everyone, that will not be an issue in the future. So up to you if you want to delete it now. You just might not be able to see him in the next little while again.





@Val_T oh interesting


See on my PC at work I was able to chat with Simon, and here at home never seen him yet

So there is a cookie on that PC that allows me to talk with him?


Pity... won't see him again until next Thursday when I am at that location


Good Citizen / Bon Citoyen

I saw the Simon logo during registration process but not now that I am in forums

Could be bug

Great Neighbour / Super Voisin

I try to open a new account, entered & sent the alternative number as the cell # to be ported over. And I try to re-enter the correct one and the site said my Sim card # is invalid. Please help!

Retired Oracle / Oracle Retraité
@jckc what happens when you put the sim in your phone?

Why "Simon"?


Is there any specific meaning behind this bot's name?  None of the S.I.M.O.N. acronyms I've found online seem applicable - can we invent our own?


I suppose we should be relieved this chatbot isn't named something like "Ahnold" or "Elvira".

@Korth Semi-Intelligent Mobile Observing Navigator (robot at SRL)


Town Hero / Héro de la Ville

Hello Simon nice to meet you, I have problems International Texting Problems, please help

Retired Oracle / Oracle Retraité

@Frustrated_1 does your old sim work? Does the new sim work? Should be easy to figure out if the port was successful by answering those questions.

Good Citizen / Bon Citoyen

Many thanks for your help


the old sim works on my old phone from Rogers 


and I cannot register through PB's site as it said have already been registered and I cannot login!!!


what should i do next? I find the customer service is poor given that I have sent a request to help me with all details since last Thursday with no answer what so ever.


Also, when I try to reactivate my sim card again (, I keep getting is invalid!! and cannot login to my account...


and my cc was charged for the 90 days successfully