If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our current and future customers get answers faster. So we have created a very special chatbot to help answer frequently asked questions in a fun and playful way! What’s a chatbot? It’s a messaging application designed to answer a set of pre-defined questions. The more types of questions are asked, the smarter the bot will become.
So meet Simon! He is the new addition to our Community and will be here to answer some Public Mobile related questions you might have. Simon is just getting ramped up so only a randomly selected group of you will be able to see him. If you happen to be part of this group, you’ll be able to chat with Simon by clicking on that orange question mark at the bottom right corner.
But most importantly, help Simon learn by selecting 👍 for a good answer and 👎 for an incorrect answer when these options are provided.
Here are the answers to questions you may have:
What type of questions can Simon answer?
Any general questions about Public Mobile services and some fun questions that will showcase his sense of humour (try asking “Can you teach me to do the robot?). However, Simon can’t provide answers that hold your private information like your Self Serve account balance, payment due date and login issues.
I don’t see Simon. When will I be able to talk to him?
As Simon gets more experienced, he will be able to interact with more and more of you here on Community! So stay tuned.
Will I be able to continue earning my Community Reward?
Of course! Simon is here to answer most frequently asked questions only. All the other more complex questions and issues are where the Community gets to step in and offer their help and expertise. Remember – Community Reward is calculated based on monthly contribution as a percentage relative to others’ performance. So having Simon answering the FAQ’s shouldn’t impact your Community Reward.
Simon didn’t answer my question and/or got it all wrong. What’s up with that?
Simon is learning every day. So make sure to let him know when he gets something right by clicking on 👍 and if he gets it wrong click on 👎. We’d also love to get your overall thoughts on Simon, so feel free to share them on this thread!
We’re really hoping Simon will be able to help you and other new Public Mobile customers answer common questions quickly.
i have set up a account without any data plan. My intention is not use any data. So there should be no charges for my account for data.
I am using a smartphone, so is it possible that public mobile will charge me for data?
Absolutely not, PM is prepaid. So there is zero chance of any surprise charges, I love it 🤑
I tried Simon out, just for fun and to help him learn.
I asked him: "What are apn settings?", and he got lost and told me to contact a mod.
Next I asked him: "Why doesn't my data work?" and he gave me the APN settings.
Given how many posts there are about "checking your APN settings" on here already, it might make sense to put that phrase into his library. If someone searches the forums about their data not working and every reply is "check your APN settings", it would make sense for the bot to know what APN settings are vs. having to rephrase the question to a more basic level.
Neat idea! Glad it's here!
@Korth I actually like the Simon idea overall. It reduces pointless post the same thing 100 times everyone joins Public Mobile posts. As well it gives a new client a chance to ask basic procedures. Plus he has some jokes (although as much as I enjoy jokes I do want them to concentrate on useful info)
Honestly, what a very very bad customer service so far!!!
I have opened many tickets since mid of last week and not a single response!!
I guess Telus is setting PM to fail miserably and force us to switch to one of the three major carriers.
I am very disappointed especillay if they promise to reply to clients within 48 hrs and no response so far
Many thanks for your help
the old sim works on my old phone from Rogers
and I cannot register through PB's site as it said have already been registered and I cannot login!!!
what should i do next? I find the customer service is poor given that I have sent a request to help me with all details since last Thursday with no answer what so ever.
Also, when I try to reactivate my sim card again (https://activate.publicmobile.ca/), I keep getting is invalid!! and cannot login to my account...
and my cc was charged for the 90 days successfully
I try to open a new account, entered & sent the alternative number as the cell # to be ported over. And I try to re-enter the correct one and the site said my Sim card # is invalid. Please help!
@Jiangjun1949 it's going to be tricky if you want to delete right now. If you clear your cache and cookies in your browser, the conversation history with Simon will be deleted. HOWEVER, you were randomly selected to be able to interact with Simon and if you delete your browser history, you may not see the bot again. Once Simon is available to everyone, that will not be an issue in the future. So up to you if you want to delete it now. You just might not be able to see him in the next little while again.