Hey Community,
We are looking for your help in making our customer support experience better!
Why are we doing this?
We want to improve and simplify how you get help. More specifically, we want to make it easier for you to understand how and when to use each of our customer support tools (Community, Self-Serve, *611, and Chat bot).
What’s in it for you?
- Opportunity to help Public Mobile improve its customer support tools and make them easier for everyone to understand.
- Acknowledgement and recognition from the Community that you are a change agent, and a team player.
- $100 account credit for your participation. Gold stars all around!
Who are we looking for?
We are looking for a total of 8 Community members! Oracles will be interviewed separately, so rest assured we will be collecting their feedback too. In particular, we are looking for people who:
- Are located in the Toronto area and are willing to attend an in-person interview
- For those not in the Toronto area, we’ll get you next time!
- Are comfortable speaking English.
- Will allow us to audio and video record you for the purposes of this research study. All your personal information will remain confidential.
- Are the account decision maker (aka you are managing your Public Mobile account).
- Have used our customer support tools in the past 6 months.
What do we need from you?
- 90 minutes of your time for an in-person interview at Public Mobile’s HQ on May 2-4, 2018 between 9AM- 6PM ET. We will do our best to accommodate your schedule!
If you are interested, please fill out this brief questionnaire here before April 26th at 4pm ET. If, at the time of the interview, your answers do not reflect the information you have provided in the questionnaire, you will not be able to participate and you will not receive the $100 account credit.
Selected participants will be informed shortly after the questionnaire closes. If you don’t get selected, don’t fret! As part of our continued effort to collect more actionable feedback, there will be more opportunities to participate in future feedback sessions.
-Public Mobile Community Team
