Community

Alan_K · ‎08-20-2019

Hey Community,

What a hectic week full of exciting updates and improvements! We know there’s been a ton of change this past week, and we want to make sure that our longer tenured customers don’t feel left out!

Even though our look and feel has changed, we’re continuing to focus on being customer-first. Thanks for hanging in there with us, and we hope you’re ready to grow together with us because we love having you here! 🙂 Whether you’re a long-time Community guru, or someone who just joined a month ago, we’re for you.

That’s why we’re excited to share a public display of affection with customers who were with Public Mobile since before our big brand refresh (more eligibility details below), as a token of our appreciation.

What’s up for grabs:

$0 1 GB bonus data Add-On
Does not expire until fully consumed
The data speed will match the speed of the data that is included as part of your rate plan. If your rate plan doesn’t include data, the Add-On will default to be at 4G LTE Speed.

Eligibility criteria:

Bonus Data Add-On will be automatically applied to customer accounts that were activated as of August 19, 11:59 PM ET or before
Account must be active at the time of August 19, 11:59 PM ET and continue to remain active until at least September 4, 2019.
If your account falls into suspend before September 4, you will become ineligible for the bonus Data Add-On.

How to claim your data:

No action required- on August 23rd, eligible customers will receive an SMS from Public Mobile confirming you’re on the list!
Bonus Data Add-Ons will be applied within 2 weeks of receiving the confirmation SMS. Note: Please allow the two week period to pass before reaching out to the Moderator Team if you are expecting a bonus Data Add-On.
Once it’s been applied to your account, you will receive a confirmation SMS.

Happy net surfing!

-Public Mobile Community Team

jor123 · ‎09-10-2019

@mac wrote:
I already did before posting this message I already filed complain to moderators but no reply yet.

Have you heard back since?

Jonny5ive · ‎09-10-2019

I never got the add on.

Jb456 · ‎09-10-2019

@Jonny5ive wrote:
I never got the add on.

If you checked your self serve account and do not see anything under my addons.

And also confirmed eligibility as per below

Eligibility criteria:

Bonus Data Add-On will be automatically applied to customer accounts that were activated as of August 19, 11:59 PM ET or before
Account must be active at the time of August 19, 11:59 PM ET and continue to remain active until at least September 4, 2019.
If your account falls into suspend before September 4, you will become ineligible for the bonus Data Add-On

Then you will have to contact moderators to investigate.

klwjones · ‎09-11-2019

00The 1 gig is nice I have no data onn my plan. Trouble is, how do I access it. I had a flip phone that could not use it so I switched my sim to a Samsung gallexy S3 but can't find out how to use or find the free data. can anyone help me find my data. keith

Jb456 · ‎09-11-2019

@klwjones wrote:
00The 1 gig is nice I have no data onn my plan. Trouble is, how do I access it. I had a flip phone that could not use it so I switched my sim to a Samsung gallexy S3 but can't find out how to use or find the free data. can anyone help me find my data. keith

First Log into your self serve account and look under the add-on section. Make sure it shows the 1gig data.

Now on your phone you have to turn on mobile data.

Then try browsing the internet. It should work.

If it does not it may be your APN settings.

Check your APN settings on your phone

It should be this.

APN Settings:

Name: Public Mobile

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

..................

To see APN settings on your phone should be

Tap Settings .
Tap More settings .
Tap Mobile networks .
Tap Access Point Names .

z10user4 · ‎09-11-2019

@klwjones wrote:
00The 1 gig is nice I have no data onn my plan. Trouble is, how do I access it. I had a flip phone that could not use it so I switched my sim to a Samsung gallexy S3 but can't find out how to use or find the free data. can anyone help me find my data. keith

Of course turn on data mode.

You should see mention of it on your overview page under my data & add-ons. Then...

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Edit: ninja'd

Willaug56 · ‎09-11-2019

Anybody else after sending a request to the Mods about not receiving the 1gb, then getting the the 1gb which I thank you, now get a message asking for all your personal information which I find strange

alberniwife60 · ‎09-11-2019

Anybody else after sending a request to the Mods about not receiving the 1gb, then getting the the 1gb which I thank you, now get a message asking for all your personal information which I find strange

Yes I did find it odd, I just provided 3 pieces of the generic info they ask for. Certainly not credit card numbers or other personal data.

jennatruong2 · ‎09-11-2019

WOW thank you so much!

Kingo · ‎09-12-2019

Sounds good

Community

Showing some love to our customers with 1 GB of data, on us!