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Great Citizen / Super Citoyen

Re: Showing some love to our customers with 1 GB of data, on us!


@mac wrote:

I already did before posting this message I already filed complain to moderators but no reply yet.


Have you heard back since?

Great Neighbour / Super Voisin

Re: Showing some love to our customers with 1 GB of data, on us!

I never got the add on. 

Deputy Mayor / Adjoint au Maire

Re: Showing some love to our customers with 1 GB of data, on us!


@Jonny5ive wrote:

I never got the add on. 


If you checked your self serve account and do not see anything under my addons.

 

And also confirmed eligibility as per below 

 

Eligibility criteria:

  • Bonus Data Add-On will be automatically applied to customer accounts that were activated as of August 19, 11:59 PM ET or before
  • Account must be active at the time of August 19, 11:59 PM ET and continue to remain active until at least September 4, 2019.
  • If your account falls into suspend before September 4, you will become ineligible for the bonus Data Add-On

 

Then you will have to contact moderators to investigate.

Simon.JPG

 

Great Neighbour / Super Voisin

Re: Showing some love to our customers with 1 GB of data, on us!

00The 1 gig is nice I have no data onn my plan. Trouble is, how do I access it. I had a flip phone that could not use it so I switched my sim to a Samsung gallexy S3 but can't find out how to use or find the free data. can anyone help me find my data. keith

 

 

 

Deputy Mayor / Adjoint au Maire

Re: Showing some love to our customers with 1 GB of data, on us!


@klwjones wrote:

00The 1 gig is nice I have no data onn my plan. Trouble is, how do I access it. I had a flip phone that could not use it so I switched my sim to a Samsung gallexy S3 but can't find out how to use or find the free data. can anyone help me find my data. keith

 

 

 



First Log into your self serve account and look under the add-on section. Make sure it shows the 1gig data.

 

Now on your phone you have to turn on mobile data.

 

Then try browsing the internet. It should work.

 

If it does not it may be your APN settings.

 

Check your APN settings on your phone 

 

It should be this.

 

APN Settings:

 

Name: Public Mobile

 

APN: sp.mb.com

 

Proxy: Not set

 

Port: Not set

 

Username: Not set

 

Password: Not set

 

Server: Not set

 

MMSC: http://aliasredirect.net/proxy/mb/mmsc

 

MMS proxy: 74.49.0.18

 

MMS port: 80

 

MCC: 302

 

MNC: 220

 

Authentication type: Not set

 

APN type: default,mms,agps,supl,fota,hipri

 

APN protocol: IPv4

 

APN roaming protocol: IPv4

 

APN enable/disable: APN enabled

 

Bearer: Unspecified

 

MVNO type: GID

 

MVNO value: 4D4F

 

..................

 

To see APN settings on your phone should be 

 

  1. Tap Settings .
  2. Tap More settings .
  3. Tap Mobile networks .
  4. Tap Access Point Names .
Mayor / Maire

Re: Showing some love to our customers with 1 GB of data, on us!


@klwjones wrote:

00The 1 gig is nice I have no data onn my plan. Trouble is, how do I access it. I had a flip phone that could not use it so I switched my sim to a Samsung gallexy S3 but can't find out how to use or find the free data. can anyone help me find my data. keith

 


Of course turn on data mode.

You should see mention of it on your overview page under my data & add-ons. Then...

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

 

Edit: ninja'd

Great Citizen / Super Citoyen

Re: Showing some love to our customers with 1 GB of data, on us!

Anybody else after sending a request to the Mods about not receiving the 1gb, then getting the the 1gb which I thank you, now get a message asking for all your personal information which I find strange

Great Neighbour / Super Voisin

Re: Showing some love to our customers with 1 GB of data, on us!

Re: Showing some love to our customers with 1 GB of data, on us!

Anybody else after sending a request to the Mods about not receiving the 1gb, then getting the the 1gb which I thank you, now get a message asking for all your personal information which I find strange

 

Yes I did find it odd, I just provided 3 pieces of the generic info they ask for.  Certainly not credit card numbers or other personal data.  

Great Neighbour / Super Voisin

Re: Showing some love to our customers with 1 GB of data, on us!

WOW thank you so much!

Great Neighbour / Super Voisin

Re: Showing some love to our customers with 1 GB of data, on us!

Sounds good Smiley Happy