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Showing some love to our customers with 1 GB of data, on us!

Alan_K
Public Mobile
Public Mobile

Hey Community,

 

What a hectic week full of exciting updates and improvements! We know there’s been a ton of change this past week, and we want to make sure that our longer tenured customers don’t feel left out! 

 

Even though our look and feel has changed, we’re continuing to focus on being customer-first. Thanks for hanging in there with us, and we hope you’re ready to grow together with us because we love having you here! 🙂 Whether you’re a long-time Community guru, or someone who just joined a month ago, we’re for you.

 

That’s why we’re excited to share a public display of affection with customers who were with Public Mobile since before our big brand refresh (more eligibility details below), as a token of our appreciation.

 

What’s up for grabs:

  • $0 1 GB bonus data Add-On
  • Does not expire until fully consumed
  • The data speed will match the speed of the data that is included as part of your rate plan. If your rate plan doesn’t include data, the Add-On will default to be at 4G LTE Speed. 

 

Eligibility criteria:

  • Bonus Data Add-On will be automatically applied to customer accounts that were activated as of August 19, 11:59 PM ET or before
  • Account must be active at the time of August 19, 11:59 PM ET and continue to remain active until at least September 4, 2019.
  • If your account falls into suspend before September 4, you will become ineligible for the bonus Data Add-On.

 

How to claim your data:

  • No action required- on August 23rd, eligible customers will receive an SMS from Public Mobile confirming you’re on the list!
  • Bonus Data Add-Ons will be applied within 2 weeks of receiving the confirmation SMS. Note: Please allow the two week period to pass before reaching out to the Moderator Team if you are expecting a bonus Data Add-On.
  • Once it’s been applied to your account, you will receive a confirmation SMS. 



Happy net surfing!

 

-Public Mobile Community Team

631 REPLIES 631

pamelaH
Good Citizen / Bon Citoyen

This is awesome!! I just recieved the text. This is my first month with you guys and I feel more loved than I did with the big guys. Woohoo!!! 🙂

JackQuint
Model Citizen / Citoyen Modèle

Got mine this morning as well. Consdering I use about 100MB/month on PM, this should last me a while!

teazle
Good Citizen / Bon Citoyen

I’m surprised by the very high number of posts asking the same questions over and over again, most of which were addressed in Alan K’s original message. I get copied on each one, sometime 20-30 a day or more, which I then have to delete.  Is there any way to stop clogging up my email this way without shutting off important communications from PM itself?

JacobWall
Great Neighbour / Super Voisin

I just saw in the rest of the discussion that we need to wait till Sept 4 - so disregard my message below!

 

---

 

Hi - I didn't get this promotion 😢. My wife, who registered at the same time (some time in July) on the same plan, did get it. I assume it must be a mistake - hopefully. Thanks for any help.

@JacobWall  on the announcement it says it will be put on the account by next Friday so there's still a week!  I have 7 accounts and it took 3 different days to get some of them 

JacobWall
Great Neighbour / Super Voisin

Thanks! I just noticed the same thing. Helps to read everything more carefully...

nickp75
Good Citizen / Bon Citoyen

my son keeps getting these messages to add free love of 1 g but do we need to click on the link?

nickp75
Good Citizen / Bon Citoyen

how do we accept.. doesnt seem to be automatic..

AllyS
Great Neighbour / Super Voisin

This is great!  Thanks.  Will we get a notification when the 1 GB has been used or does it just get cut off?  I am just concerned about going over and then getting charged for it.

Maple98
Great Citizen / Super Citoyen

@nickp75 wrote:

my son keeps getting these messages to add free love of 1 g but do we need to click on the link?


@nickp75 - you don’t need to click the link. It is automatic. If the message indicated it’s been added already, you can log in to his Self Serve account & you should see the 1gb Promo applied. 

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