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Showing some love to our customers with 1 GB of data, on us!

Alan_K
Public Mobile
Public Mobile

Hey Community,

 

What a hectic week full of exciting updates and improvements! We know there’s been a ton of change this past week, and we want to make sure that our longer tenured customers don’t feel left out! 

 

Even though our look and feel has changed, we’re continuing to focus on being customer-first. Thanks for hanging in there with us, and we hope you’re ready to grow together with us because we love having you here! 🙂 Whether you’re a long-time Community guru, or someone who just joined a month ago, we’re for you.

 

That’s why we’re excited to share a public display of affection with customers who were with Public Mobile since before our big brand refresh (more eligibility details below), as a token of our appreciation.

 

What’s up for grabs:

  • $0 1 GB bonus data Add-On
  • Does not expire until fully consumed
  • The data speed will match the speed of the data that is included as part of your rate plan. If your rate plan doesn’t include data, the Add-On will default to be at 4G LTE Speed. 

 

Eligibility criteria:

  • Bonus Data Add-On will be automatically applied to customer accounts that were activated as of August 19, 11:59 PM ET or before
  • Account must be active at the time of August 19, 11:59 PM ET and continue to remain active until at least September 4, 2019.
  • If your account falls into suspend before September 4, you will become ineligible for the bonus Data Add-On.

 

How to claim your data:

  • No action required- on August 23rd, eligible customers will receive an SMS from Public Mobile confirming you’re on the list!
  • Bonus Data Add-Ons will be applied within 2 weeks of receiving the confirmation SMS. Note: Please allow the two week period to pass before reaching out to the Moderator Team if you are expecting a bonus Data Add-On.
  • Once it’s been applied to your account, you will receive a confirmation SMS. 



Happy net surfing!

 

-Public Mobile Community Team

631 REPLIES 631

15195460879
Great Neighbour / Super Voisin

Thanks for the bonus. 

Stay Safe!

Kaden
Great Neighbour / Super Voisin
 

srlawren
Retired Oracle / Oracle Retraité

@Kaden did you mean to post something?  Your reply came up blank.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

christinand
Good Citizen / Bon Citoyen

Will i lose the 1gb bonus if i change my plan?

@christinand no, the bonus is tied to the account, not the plan!  Just remember to click on change plan at next renewal so you don't lose the remaining money of the rest of this month 

The bonus data will remain in your account until it is depeleted.  Once your regular plan data is used up then the bonus data will be used.

Darren187
Great Neighbour / Super Voisin

Should just let the loyal customers keep the one group that you have given out on bonus js

dernbiebs
Great Neighbour / Super Voisin

I have run out of data on my base plan, so I starting to use my free 1GB that I was given in August. Yesterday I checked my usage and it said I had used ~900 MB of my 1GB add-on. However today when I logged to my selfserve, it shows no record of my 1GB free add-on, and my data no longer works on my phone. My accounts appears as if the 1GB free add-on was never there to begin with. I checked to make sure my phone wasn't accidentally leaking data on a rogue download or something, thereby using up my 900MB, but I can confirm that I only used ~80MB yesterday. How do I get my data add-on back?

If the bonus data is not appearing then it means it has been used up.  Check you usage history.

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