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Showing some love to our customers with 1 GB of data, on us!

Alan_K
Public Mobile
Public Mobile

Hey Community,

 

What a hectic week full of exciting updates and improvements! We know there’s been a ton of change this past week, and we want to make sure that our longer tenured customers don’t feel left out! 

 

Even though our look and feel has changed, we’re continuing to focus on being customer-first. Thanks for hanging in there with us, and we hope you’re ready to grow together with us because we love having you here! 🙂 Whether you’re a long-time Community guru, or someone who just joined a month ago, we’re for you.

 

That’s why we’re excited to share a public display of affection with customers who were with Public Mobile since before our big brand refresh (more eligibility details below), as a token of our appreciation.

 

What’s up for grabs:

  • $0 1 GB bonus data Add-On
  • Does not expire until fully consumed
  • The data speed will match the speed of the data that is included as part of your rate plan. If your rate plan doesn’t include data, the Add-On will default to be at 4G LTE Speed. 

 

Eligibility criteria:

  • Bonus Data Add-On will be automatically applied to customer accounts that were activated as of August 19, 11:59 PM ET or before
  • Account must be active at the time of August 19, 11:59 PM ET and continue to remain active until at least September 4, 2019.
  • If your account falls into suspend before September 4, you will become ineligible for the bonus Data Add-On.

 

How to claim your data:

  • No action required- on August 23rd, eligible customers will receive an SMS from Public Mobile confirming you’re on the list!
  • Bonus Data Add-Ons will be applied within 2 weeks of receiving the confirmation SMS. Note: Please allow the two week period to pass before reaching out to the Moderator Team if you are expecting a bonus Data Add-On.
  • Once it’s been applied to your account, you will receive a confirmation SMS. 



Happy net surfing!

 

-Public Mobile Community Team

631 REPLIES 631

You'll have to contact moderators to resolve your issue. A few others had to as well.

Simon.JPG


@Willaug56 wrote:

Still not showing in mine and I qualify 


 

dac13
Model Citizen / Citoyen Modèle

So nice to be loved!  Appreciate the love!

Jmac221990
Great Neighbour / Super Voisin

I’m just wondering why I haven’t received my 1 gb of data yet? 


@Jmac221990 wrote:

I’m just wondering why I haven’t received my 1 gb of data yet? 


If you qualified as per below and checked your self serve account and it's not under add on section. Then open a ticket for Moderators to investigate.

Eligibility criteria:

  • Bonus Data Add-On will be automatically applied to customer accounts that were activated as of August 19, 11:59 PM ET or before
  • Account must be active at the time of August 19, 11:59 PM ET and continue to remain active until at least September 4, 2019.
  • If your account falls into suspend before September 4, you will become ineligible for the bonus Data Add-On.Simon.JPG

     

 

 

 

BrentKilboy
Good Citizen / Bon Citoyen

I just got mine today fyi. Had no idea it was coming, just came to check the site to see why 🙂

mac
Great Neighbour / Super Voisin

 I appreciate this offer but I was charged 10 dollars extra after this promotion. I think it might be error in your system for this add on. It should be corrected otherwise how can we beleive you are "showing some love" to your customers

Jb456
Mayor / Maire

@mac wrote:

 I appreciate this offer but I was charged 10 dollars extra after this promotion. I think it might be error in your system for this add on. It should be corrected otherwise how can we beleive you are "showing some love" to your customers


Log into your self serve account and underneath "Make a Payment" you will see "View payment history"

 

Review all your transactions and charges doubt the charge you're talking about had anything to do with 1gig. gift

 

 

mac
Great Neighbour / Super Voisin

I already did before posting this message I already filed complain to moderators but no reply yet.

Jb456
Mayor / Maire

@mac wrote:

I already did before posting this message I already filed complain to moderators but no reply yet.


There has been many system issues last few days. Moderators are probably trying to catch up on backlog. Give it sometime , they will get back to you. When? I have no idea, a few been waiting 50+ hours for resolution of their issues.

 

If you like..you could take a screenshot of your transactions history... IMPORTANT black out your personal info....and post it here.. community members can take a look and try to figure out the charge.

c70nut
Great Citizen / Super Citoyen

You would have to contact the moderators, errors do happen.  William Shakespeare
“The course of true love never did run smooth.”

 

LOL

@mac wrote:

 I appreciate this offer but I was charged 10 dollars extra after this promotion. I think it might be error in your system for this add on. It should be corrected otherwise how can we beleive you are "showing some love" to your customers


 

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