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esjliv
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*


@chipmunk wrote:

@z10user4 

Yes, we were done and dusted by 8:05pm PDT, including print-out of the information. Unless I'm missing something, that should still qualify for the bonus and should not have influenced rewards. but apparently it did. I'm still only seeing my previous referrals (double checked number of referrals in the list with the last four digits - his is distinctly different and doesn't show.)

 

My referral code doesn't have any ambiguous characters, but I still prefer copy paste. Just in case.


@chipmunk , you're right it should be near immediate.

It is possible it could 'catch up', but maybe this IS a hiccup.

 

It would be nice if the person activating got some kind of verification email/message after the activation is complete showing the REFERRAL CODE they used. This would be a nice record to have.

chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@esjliv 

Agreed. I think it didn't show in the "you have successfully activated" screen. But I'm not sure if we have a screen shot of the according part of the activation screen (step 3? or 4?).

esjliv
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*


@chipmunk wrote:

So my friend signed up for this just under the wire (8pm PDT yesterday). 


If this activation happened last night, and your referral code was successfully added, then expect to get the Cha-ching text later today:

"Cha-ching! You just added to your Refer A Friend Reward - way to go! Keep referring to earn more."

 

I know these are currently being sent; are they being sent consistently, that I do not know.

But, if you do not see any text by the end of today, get your friend ready to send in a ticket 😒

chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@esjliv 

Oh, forgot about the SMS - I think I got one for my first referral in spring. But not for the more recent (mid of August). Both are properly applied to my account.

 

We'll see about consistency. From all I've read that can be a bit hit and miss in the PM system? 😉

z10user4
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*


@chipmunk wrote:

@S--S 

Do you even read the posts you are hitting reply on??? You've just wasted your time and mine with this wall of words that does NOT answer my question.*

I'm sure I'm not the only one who'd like to get a quality reply over a "copy-paste anything that MIGHT be remotely relevant".

 


Wow. Even a non-regular can see through the nonsense.

 

As for the quirk of timing, I've not heard of that before. I know referrals can't be done when suspended. But maybe there's yet another timeframe (Plan Expired) where the code goes through but the $1 isn't applied. iirc a suspended code would error out but I may very well be wrong. I wonder if your friend were to leave it alone and wait out the 3 days (usually overnight) to see if the $10 appears.

chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@z10user4 

 

For whatever reason I'd have expected the "plan expired" note showing up at 9:00pm PT / midnight ET, but I did't think much about it at 7:45pm PT, knowing that it was part of the renewal process. I usually add funds a few days early and then just let the system do its thing. Copy-paste of the referral code should not be a problem, even during the renewal process, IMO.

 

We're not in a rush - our renewals are October 31 and November 1 respectively. And I don't believe in tying up CSA time for no good reason (unlike that copy-paste wall of words plastered all over, which seems to send everybody and their dog to customer service, even if it's a simple question that can be answered conclusively by the community???).

So we intend to wait a few days to see if the system recovers. And then we hope that a CSA can help, if necessary.

 

Not sure if this will be the right place for updates down the line? In the meantime - thank you to @walker1 , @esjliv  and @z10user4  for the help and insights.

 

 

 

Edited for clarity...

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@chipmunk 

Interesting....I could see the reward not showing up immediately while in expired status but that is an assumption and for you an unlucky coincidence but that doesn't mean you are not still owed the $1 reward. With the changes and corrections of glitches surrounding referral rewards in the past year or so this is the current pattern for acknowledging referral rewards....

 

  1. The $1 reward shows up in the reward section of your account immediately after activation.
  2. If the activation was completed after 9pm eastern the rewards text would not be sent out until noon eastern the next day.(*see below)
  3. Rewards texts are now being sent out at 2pm eastern. Whatever has changed with this deadline has moved rewards texts forward by 12 hours.

A recent activation I did at 11pm pt had the Cha-ching text delayed by 36 hours coming in at 11am pt the following day. This is when I found out that the timing of 11pm>>36hrs>>11am was coincidental and all Cha-ching texts are now being sent at 2pm eastern.

 

I would expect you to receive your Cha-ching text tomorrow at 11am (2pm et). By then your friend should be able to confirm receiving the $10 bonus referral credit in their account. Once both of those confirmations are made you can contact customer support to have the $1 reward applied manually to your account balance. A quirk of timing indeed but still rightfully earned within the time frame specified. You have access to a copy of the successful activation completion time if necessary.

chipmunk
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*


@darlicious wrote:

@chipmunk 

Interesting....I could see the reward not showing up immediately while in expired status but that is an assumption and for you an unlucky coincidence but that doesn't mean you are not still owed the $1 reward. With the changes and corrections of glitches surrounding referral rewards in the past year or so this is the current pattern for acknowledging referral rewards....

 

  1. The $1 reward shows up in the reward section of your account immediately after activation.
  2. If the activation was completed after 9pm eastern the rewards text would not be sent out until noon eastern the next day.(*see below)
  3. Rewards texts are now being sent out at 2pm eastern. Whatever has changed with this deadline has moved rewards texts forward by 12 hours.

A recent activation I did at 11pm pt had the Cha-ching text delayed by 36 hours coming in at 11am pt the following day. This is when I found out that the timing of 11pm>>36hrs>>11am was coincidental and all Cha-ching texts are now being sent at 2pm eastern.

 

I would expect you to receive your Cha-ching text tomorrow at 11am (2pm et). By then your friend should be able to confirm receiving the $10 bonus referral credit in their account. Once both of those confirmations are made you can contact customer support to have the $1 reward applied manually to your account balance. A quirk of timing indeed but still rightfully earned within the time frame specified. You have access to a copy of the successful activation completion time if necessary.


 So, just concluding this. The rewards and bonus ended up not being applied automatically. While they did not provide an explanation (I didn't ask specifically...) the CSA applied all missing parts manually to the according accounts. Super fast too: everything was settled within 30 minutes after creating a ticket.

 

Thanks again to everybody for their help and insights. You rock!

 

@z10user4 , @esjliv , @walker1 , @darlicious 

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