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Vaun
Great Neighbour / Super Voisin

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

It says "Unlimited" now!

Screenshot_20210926-214433_(1).png

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@Vaun 

Well done. The CSA and you just set precedence. So no point in the rest of my advice. Just remember if you change plans you lose the bonus plan data. Happy saving!

mikemikhbor
Great Neighbour / Super Voisin

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

I have not received any 2GB free data although I switched to public mobile and did everything needed as it was said and on top I was charged twice for this month to be able keep my phone activated . 
could anyone look into my account see what is going on please???

thanks 

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@mikemikhbor 

What does your transaction history show? Are carrying a balance in your account. Can you give us a screenshot of your transaction history. But don't show us any personal info just the transactions.

 

Is there nothing in your " my promotions" section on the right side of your overview page like the ones a couple of posts before yours?

 

Edit:

As customers we can't actually see in your account unless you show us.

pd154
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

Google translate works great. There are others but I think Google works best.

jojopf99
Good Citizen / Bon Citoyen

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

How about letting existing customers to upgrade ? i want to but am not allowed 😞

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@jojopf99 

There's nothing stopping you from upgrading to a higher plan or activating a new account to get this promotion. Unless you activated with this promotion but you need a larger data plan but will lose the 2gb of promotional data by doing so then yea you can't upgrade.

Ac56
Great Neighbour / Super Voisin

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

Sales are great but I cant get new activation going. Landline still works after 20 hours. I put in ticket but 48 hours is a long time to wait 

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@Ac56 

48 hours is worst case scenario it usually under an hour. Keep in mind landlines can take up to 7 days to port over though the aim is 2 days. Who are you porting from? If after 2 days your landline is still active you can call porting department to see how it's progressing.

LeePublic
Model Citizen / Citoyen Modèle

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

Promo keeps on living! Extended to October 1st! 

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