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z10user4
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

 @darlicious : I think they were ranting about promos not for loyal customers so why mention it here where loyal customers are.

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@z10user4 

So it seems.

 

@pd154 

Where else would pm announce things if not on their own website and community forum?

AE_Collector
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

Just because a Promo is not directly available to add to your existing plan doesn’t mean you don't have friends or relatives that may be waiting for the right deal. Those who work at getting referrals and other rewards here look forward to the better promos to recruit new referrals with. Nothing says “this is the one” better than telling your potential referral that it is a better deal than you yourself have!

 

AE_Collector 

Vaun
Great Neighbour / Super Voisin

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

Just signed up today because of this promo! Quick question though: The bonus data is recurring for as long as your plan is active, right? Under promotions, is it *supposed* to say "Current Plan Cycle: 1/1"?

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@Vaun 

No it should say unlimited. Did you sign up online and enter 2GBBONUS as the promo code?:Or does the promo say it's a bonus data add on. Let me dig up a couple of examples for you. It should appear like the first pic not the second pic.

Screenshot_20210926-171535~2.pngScreenshot_20210926-171307~2.png

Vaun
Great Neighbour / Super Voisin

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

I actually signed up at a kiosk where I bought my SIM, and they did it online for me. We had some trouble getting the promo code to work, so she had to call someone to get the bonus on my account.

 

Yikes, did they give me the wrong promo by accident?

 

@darlicious yeah, it definitely looks like the second one...

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@Vaun 

Ok you have two issues but here's the lowdown....

 

To get the unlimited 2gb of bonus monthly recurring plan data you had to activate your account yourself online. There's no getting around that.

 

Often a customer will get persuaded to activate "in-store" with the lure of a free sim card. But then they say you will still get the bonus but either you won't or as what is the case here (or was) in-store activations get the bonus for six months only. (1/6) would then be showing in your account.

 

But to further complicate matters it looks like you have been given a one time 2gb bonus data add on. This remains on your account supplementing your plan data (when it runs out before 30 days is up)rolling over each month until completely consumed.

 

  1. Do you need 5gb of data?
  2. What's the least amount of data you can live with?
  3. What's the amount you would prefer to have without wasting any?
  4. What is the retailer kiosk that you used?
  5. Did you pick a new number or port one in?
Vaun
Great Neighbour / Super Voisin

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

Man, y'know what? I think that's EXACTLY what happened and I fell for it...

 

1. No, but it's why I signed up at all, to be honest

2. Again, 3 is fine but I originally wanted the 5 total

3. See above

4. WOW! mobile boutique

5. A new number

 

  • Edit: @darlicious Just got it fixed, thanks PM Customer Service! Rocky first impression (though not at all their fault, of course) but you have another satisfied customer!

 

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@Vaun 

Wow mobile will often give you a free sim card if you ask and you activate in store. If you didn't get one I would complain to the manager that you got burned on your promo because the salesperson didnt mention that it was limited to 6 months only when activating in store and to top it off you didnt even get that but just a one time 2gb bonus data add on. (CSA can change that.) I would ask for a refund on your sim card.

 

Decide what you prefer monthly bonus data or the add on that will almost always stay on your account even if you change plans monthly bonus data is almost always lost when you change plans. The $40/5gb plan if you really need it but I have a better suggestion.... but I will read your latest post first.

darlicious
Mayor / Maire

Re: Sept 23 - 28 FLASH SALE: 2GB of monthly bonus data for free*

@Vaun 

Did you get the unlimited or 6 months?

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