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Retired Oracle / Oracle Retraité

Re: SMS Notification for Autopay Error

@kevenv I believe that the port out yes/no text message was discontinued to give the carriers a chance to discuss what works and what doesn't. I would also imagine that a number of legitimate porting requests failed due to customers not replying within 90 minutes.

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Deputy Mayor / Adjoint au Maire

Re: SMS Notification for Autopay Error

@computergeek541 Hopefully they don't revert to the old way which clearly had NO protection against fraudulent ports.

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Mayor / Maire

Re: SMS Notification for Autopay Error

 @computergeek541 

Well that was short lived. I thought it was perfect.

Sigh.

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Oracle

Re: SMS Notification for Autopay Error


@sa7375 wrote:

One more reason for considering the Pay Once-a-Year Plan. Please read the suggestion at the link below: 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Pay-Once-a-Year-Plan/td-p/579759

@Catherine_T 


@sa7375, PM got away from the 90-day plans as they were confusing to customers.  I don't see them starting up a 360-day plan for the same reasons.  You are able to add those funds to your self serve now if you like.  Another downfall to this is that if you are on this plan and another provider offers a great deal that works for you, your money is tied up here with no refunds and you miss out or lose out on what you paid for.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
Highlighted
Mayor / Maire

Re: SMS Notification for Autopay Error


@ShawnC13 wrote:

@sa7375 wrote:

One more reason for considering the Pay Once-a-Year Plan. Please read the suggestion at the link below: 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Pay-Once-a-Year-Plan/td-p/579759

@Catherine_T 


@sa7375, PM got away from the 90-day plans as they were confusing to customers.  I don't see them starting up a 360-day plan for the same reasons.  You are able to add those funds to your self serve now if you like.  Another downfall to this is that if you are on this plan and another provider offers a great deal that works for you, your money is tied up here with no refunds and you miss out or lose out on what you paid for.


Agree.  PM is a prepaid service provider.  There is no refund of the unused days of the current cycle.  I may consider a 90 days plan if it is cheaper and I definitely will not get a 1 year plan.  I was considering to sign up the PM $120 12GB 90 days plan back in 2016.  But I decided not to because I need Canada wide calling.

 

1 year plan is bad for the refer-a-friend credit.  Imagine that your referrals stay with PM for the whole year and decided to leave PM couple days before your annual renewal.  $12/referral will be down the drain.  I prefer to get my referral credit every 30 days.

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Deputy Mayor / Adjoint au Maire

Re: SMS Notification for Autopay Error


@popping wrote:

@ShawnC13 wrote:

@sa7375 wrote:

One more reason for considering the Pay Once-a-Year Plan. Please read the suggestion at the link below: 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Pay-Once-a-Year-Plan/td-p/579759

@Catherine_T 


@sa7375, PM got away from the 90-day plans as they were confusing to customers.  I don't see them starting up a 360-day plan for the same reasons.  You are able to add those funds to your self serve now if you like.  Another downfall to this is that if you are on this plan and another provider offers a great deal that works for you, your money is tied up here with no refunds and you miss out or lose out on what you paid for.


Agree.  PM is a prepaid service provider.  There is no refund of the unused days of the current cycle.  I may consider a 90 days plan if it is cheaper and I definitely will not get a 1 year plan.  I was considering to sign up the PM $120 12GB 90 days plan back in 2016.  But I decided not to because I need Canada wide calling.

 

1 year plan is bad for the refer-a-friend credit.  Imagine that your referrals stay with PM for the whole year and decided to leave PM couple days before your annual renewal.  $12/referral will be down the drain.  I prefer to get my referral credit every 30 days.


Bang on!! I agree. If you want a longer plan then use the hybrid plan and pay 30, 60, 90 days ahead etc. on your own. 

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Deputy Mayor / Adjoint au Maire

Re: SMS Notification for Autopay Error

Bang on!! I agree. If you want a longer plan then use the hybrid plan and pay 30, 60, 90 days ahead etc. on your own. 

@LurganIeUk It sounds like you are "opposed" to the idea. Why do you even care one way or the other? No one would force you into signing up for something against your will. It's just one more possibility that someone threw out there that may appeal to people willing to commit to PM for that long for the right price.

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Mayor / Maire

Re: SMS Notification for Autopay Error

ATT-1.PNG

 If Public Mobile offered the above plan I would not mind paying for the entire year upfront. Also if the the data allowance would be for the entire year that would be another benefit for a 360 day plan and also if I remember correctly the original proposal was for a discount to be applied if one were to decide and go with a 360 day plan.

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Good Citizen / Bon Citoyen

Re: SMS Notification for Autopay Error

Wonderful idea PM! Thank you for your efforts. 

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Good Citizen / Bon Citoyen

Re: SMS Notification for Autopay Error

This is a great feature.  So even if I'd forgotten to update my account with new expiry day for my credit card, I would still be able to notified for that instead of having to find out I can't use my cellphone because my credit card has expired.