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darlicious
Mayor / Maire

Re: SIM Swap Fraud

@Junaidnur 

I'm not quite sure the problem you are having....pm does not support esims and an esim is imbedded in an esim enabled phone.  Do you need a reliable retailer to purchase a pm sim card?

z10user4
Mayor / Maire

Re: SIM Swap Fraud

 @Junaidnur : Why do you think you're in a SIM card swap hack situation? The option to change SIM in the self-serve is gone. How would this happen? What symptoms are you having that leads you to this conclusion?

Pawprints1986
Town Hero / Héro de la Ville

Re: SIM Swap Fraud

@hTideGnow I hate that so many companies are forcing it... You can't even make an Instagram account now without it. I tried giving it a fake number from one of those receive text free sites, but it didn't work and now that email is banned. It's not a bank account, it's social media. Its getting ridiculous...

 

Especially if it makes swaps like this all the more easier

 

Can we once and for all make it so you have to act if you *want* the swap, or phone number port to happen legitimately? As of now doing nothing means you want the switch. So if someone's asleep, at work, etc they'll have no idea in time and then these things will happen more... Even if we have to call the main telus line. It's a hassle but less a hassle than having to possibly replace all ID and every single account/card/password... 

softech
Mayor / Maire

Re: SIM Swap Fraud

@Junaidnur  not sure what the problem you have.. did you meant the SIM you got from your area are all fake or being "tampered"?   If you are worry, I guess you can order directly from PM, but it might be a lengthy delivery.

 

 

Danielle5368
Good Citizen / Bon Citoyen

Re: SIM Swap Fraud

Very informative, thanks 

LurganIeUk
Mayor / Maire

Re: SIM Swap Fraud


@Pawprints1986 wrote:

@hTideGnow I hate that so many companies are forcing it... You can't even make an Instagram account now without it. I tried giving it a fake number from one of those receive text free sites, but it didn't work and now that email is banned. It's not a bank account, it's social media. Its getting ridiculous...

 

Especially if it makes swaps like this all the more easier

 

Can we once and for all make it so you have to act if you *want* the swap, or phone number port to happen legitimately? As of now doing nothing means you want the switch. So if someone's asleep, at work, etc they'll have no idea in time and then these things will happen more... Even if we have to call the main telus line. It's a hassle but less a hassle than having to possibly replace all ID and every single account/card/password... 


Did you try a Fongo number.  It’s free and does receive texts. But have to pay to send. It works for confirmations perfectly. 

lemonkitkat
Good Citizen / Bon Citoyen

Re: SIM Swap Fraud

I cancelled my public mobile service one month ago and ported my Number to Fido, without issue. This evening at about 10pm I received an email from PM:


Let’s get
your number
transferred.

Hi _______,

We’re so happy to have you with Public Mobile. All that’s left for you
to do is transfer your number <***>***-**** over.
There’s a 2-factor authentication process involved, so you’ll just need
to respond to an authentication SMS sent by your previous provider.


I have not asked for a number transfer. I have not received a text asking for a number transfer. I am and have been unable to log I to my PM account since I did the port to Fido, as the log in service does not recognize my email so I cannot verify other aspects of my account. What is happening here? Am I experiencing sim swap fraud?

Re: SIM Swap Fraud


@lemonkitkat wrote:

I cancelled my public mobile service one month ago and ported my Number to Fido, without issue. This evening at about 10pm I received an email from PM:


Let’s get
your number
transferred.

Hi _______,

We’re so happy to have you with Public Mobile. All that’s left for you
to do is transfer your number <***>***-**** over.
There’s a 2-factor authentication process involved, so you’ll just need
to respond to an authentication SMS sent by your previous provider.


I have not asked for a number transfer. I have not received a text asking for a number transfer. I am and have been unable to log I to my PM account since I did the port to Fido, as the log in service does not recognize my email so I cannot verify other aspects of my account. What is happening here? Am I experiencing sim swap fraud?


This isn't a case of SIM card swap fraud as you're no longer a Public Mobile customer.  Your Fido number can't be transfered without your authorization. Simply ignore the message.

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