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Jade_S
Public Mobile

Re: SIM Swap Fraud: 2 factor-authentication

@Pawprints1986 

 

2FA is currently for SIM number changes. I will certainly pass along your sentiments for porting to the broader team. 

 

Thank you, 

Jade 

homer
Model Citizen / Citoyen Modèle

Re: SIM Swap Fraud: 2 factor-authentication

Good job! Even with 2FA, people also need to refrain from giving your verification code to anyone suspicious. 

clarad001
Great Neighbour / Super Voisin

Re: SIM Swap Fraud: 2 factor-authentication

I am not able to swap my sim card, I recently lost my phone and I keep getting an error screen. its been all day

 

clarad001_0-1628205351254.png

 

 

 

darlicious
Mayor / Maire

Re: SIM Swap Fraud: 2 factor-authentication

@clarad001 

Do this....

 

  1. Clear your browser.
  2. Reboot your device.
  3. Open one tab only.
  4. Use secret/incognito mode.
  5. Firefox, chrome or safari work best.

All else fails the CSA's can still swap the SIM card for you.

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