cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Ric44
Great Neighbour / Super Voisin

Re: [Resolved] Wireless Outage

Service is still out in the Denbigh area. Since Monday! I'm trying to run a business and getting frustrated!

learn4ever
Good Citizen / Bon Citoyen

Re: [Resolved] Wireless Outage

Oct 6, for at least 3 hours, I was not able to get SMS messages. You know, almost everything nowadays requires an SMS text message as 2nd step of verification. I know similar to any services, there are and will be downtimes. I almost thought it was just me or my 4 years long in-service Android phone. What's the policy of PM to compensate for downtimes? Is there going to be an automatic credit to my PM account or do I have to fight for it? Big players normally round up downtimes of few hours to 1 day worth of credit. Thanks. 

z10user4
Mayor / Maire

Re: [Resolved] Wireless Outage

 @learn4ever : From Service Terms in footer:

Will my Public Mobile services always work in Public Mobile coverage areas?

We monitor our networks to keep them running continuously. However, there are times when Public Mobile must temporarily suspend or restrict the service
to maintain, restore or repair the network.

.

.

.

In addition, service failures or interruptions can occur due to events beyond Public Mobile’s reasonable control. These may include:
.

.

.

• Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;
• Defects or failures in network equipment; or
.

learn4ever
Good Citizen / Bon Citoyen

Re: [Resolved] Wireless Outage

Thanks. Does that mean no compensation in short? For Oct 6, I did not change my usage behavior anyway; also weather-wise, Winnipeg was having pretty nice weather conditions.

z10user4
Mayor / Maire

Re: [Resolved] Wireless Outage

 @learn4ever : I don't run the show. I would say the later parts of the policy would apply. I'm not sure I've read of people getting compensated for any downtimes around here.

Obviously there's nothing stopping you from asking. Let us know.

 

Edit: and this from that:

Warranties
Are there any warranties on my Public Mobile service?
Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, Public Mobile does not guarantee timely, secure, error-free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service.

learn4ever
Good Citizen / Bon Citoyen

Re: [Resolved] Wireless Outage

Well, I guess my situation is not the worst when compared to other users' experiences. I am not motivated enough to fight for 50 cents. I can consider this as a gift or donation to help PM become bigger and better in terms of service reliability.

keepasa
Great Citizen / Super Citoyen

Re: [Resolved] Wireless Outage

Another quick trick I use to reset network without doing a full reboot is simply toggling from 3G to or from 4G/LTE.  ie: if your on 3G, then enable LTE.  If your on LTE, then disable it and re-enable it.  This simply renegotiates the network connection and often works.  If not, then perform the full reboot.

 

Hope this can be of help next time for whatever reason.  Cheers!

Mircia0611
Good Citizen / Bon Citoyen

Re: [Resolved] Wireless Outage

Thanks for fixing the problem. 
Mira

Need Help? Let's chat.